Business & Sustainability Report - Fiscal 2023

Effective risk management

Effective risk management

Managing risks lies at the heart of Sodexo’s business. Good risk management drives better business decisions, protects our assets and supports our strategic priorities.

OUR RISK MANAGEMENT APPROACH

Sodexo has put a well-defined process in place for identifying, assessing and managing risks at the appropriate level within the organization; from colleagues working on-site, to our senior executives looking at strategic risks for their activity (see diagram). Measures to manage the risks identified are implemented at site, country, regional or global level depending on their nature. The progress of those action plans is monitored and reported to senior management on a regular basis.

Operational Executives are assisted by transversal support functions, who define the procedures and standards and provide tools and processes to help manage risks. Internal Audit carries out an independent assessment of risk management and makes recommendations for improvement. Overall responsibility for the robustness of risk management procedures lies with Sodexo Leadership Team, while Sodexo’s Board of Directors and the Audit Committee provide risk oversight, ensuring that procedures are functioning effectively.

MAIN RISKS

Each year, a risk profile is established based on the risk assessments senior management performs with regard to the main entities, and also on interviews with senior executives. The risks considered to be the most significant for Sodexo as of August 31, 2023, are presented in this table.

Compared with the previous year’s risk profile, pandemic risks have been taken out. Climate disruption exposure, which was included as an emerging risk for Fiscal 2022, is now considered as a principal risk.

 

This diagram shows the risk management approach of Sodexo.

1 IDENTIFY

  • Identify risks that could impact our business objectives

2 ASSESS

  • Understand the likelihood of the risk occurring and the impact

3 MITIGATE

  • Develop mitigation actions and controls

4 MONITOR & REPORT

  • Review to ensure that we have the right plans in place
  • Insightful reporting

    This diagram shows the risk management approach of Sodexo.

This table shows the main risks of Sodexo.

CLIENTS/CONSUMERS

  • Client retention: HIGH LEVEL
  • Changing consumer expectations and behaviors: MEDIUM LEVEL
  • Bidding risks: MEDIUM LEVEL
  • Competition: MEDIUM LEVEL

OPERATIONS

  • Client contract execution, including inflation management: HIGH LEVEL
  • Technology and information security: MEDIUM LEVEL

PEOPLE

  • Talent management and development: HIGH LEVEL
  • Staff shortages and resource planning: HIGH LEVEL

CORPORATE RESPONSIBILITY

  • Food, services and workplace safety: MEDIUM LEVEL
  • Environmental impact: MEDIUM LEVEL

EXTERNAL ENVIRONMENT

  • Compliance with laws and regulations: MEDIUM LEVEL
  • Pandemic risks: MEDIUM LEVEL

For more information, see chapter 6 of the Universal Registration Document