Business & Sustainability Report - Fiscal 2023

A solid Fiscal 2023 performance

A solid Fiscal 2023 performance

Capitalizing on its strong foundation, operating in attractive, growing markets, the Group strengthened its competitiveness and accelerated its transformation in Fiscal 2023 as part of the implementation of its 2025 strategy.

PERFORMANCE ABOVE GUIDANCE

In Fiscal 2023, the Group delivered above guidance. Organic revenue growth was +11.6% and Underlying operating profit margin at 5.6% compared to guidance of close to +11% and 5.5% respectively. Pluxee outperformed its guidance with organic growth of +26.9% and an Underlying operating profit margin of 33.1%.

Group FY23 Performance vs. Guidance

ORGANIC REVENUE GROWTH

  Fiscal 2023 Guidance Fiscal 2023 performance
GROUP GROUP

Fiscal 2023 Guidance

close to +11%

GROUPFiscal 2023 performance+11.6%
PLUXEE PLUXEE

Fiscal 2023 Guidance

above +20%

PLUXEEFiscal 2023 performance+26.9%

UNDERLYING OPERATING PROFIT MARGIN

  Fiscal 2023 Guidance Fiscal 2023 performance Fiscal 2022 performance Fiscal 2023 vs. Fiscal 2022
GROUP GROUP

Fiscal 2023 Guidance

at 5.5%

GROUPFiscal 2023 performance5.6% GROUP

Fiscal 2022 performance

5.0%

GROUP

Fiscal 2023

vs

. Fiscal 2022

+60 bps
PLUXEE PLUXEE

Fiscal 2023 Guidance

above 32%

PLUXEEFiscal 2023 performance33.1% PLUXEE

Fiscal 2022 performance

28.6%

PLUXEE

Fiscal 2023

vs

. Fiscal 2022

+450 bps

On-site Services organic revenue growth was also strong at +11%, better than expected in all regions, due to the effect of the strong post-Covid recovery in the first half, and an acceleration in the contribution of net new business in the second half, as well as strong pricing throughout the year of more than 5%.

BEST CLIENT RETENTION RATE EVER

Retention reached a record 95.2%, up another 70 basis points during Fiscal 2023. Development was at 7%, within the expected range of 7-8%, also representing a record amount of signings of 1.7 billion euros, including cross-selling. As a result, net new development was positive for the second consecutive year, at 2.2%. Processes, incentives, reporting and top management focus are all contributing to this performance.

Evolution of Client Retention

This graph shows the evolution of client retention.

2012: 94.1%

2013: 92.5%

2014: 93.4%

2015: 93.1%

2016: 93.1%

2017: 93.5%

2018: 93.8%

2019: 93.3%

2020: 93.5%

2021: 93.1%

2022: 94.5%

2023: 95.2%

SPIN-OFF AND LISTING OF PLUXEE (BENEFITS & REWARDS SERVICES)

The Group has announced the full spin-off of Pluxee.

The listing is expected early 2024 on Euronext Paris, subject to approval of the listing prospectus by the Dutch Authority for the Financial Markets and its passporting to the French Autorité des marchés financiers, the Euronext admission decision and market conditions.

For more information about Pluxee, see page 30.