Fiscal 2020 Integrated Report

GOVERNMENT & AGENCIES

RESPONDING TO CLIENT CHALLENGES

« Sodexo teams that support our critical objectives at Montgomery House are quite simply doing an outstanding job. From behind-the-scenes maintenance through enhanced and precision cleaning, to keeping us all fed and snacked via the café, your people are just first class. You know how important it is to keep things working and you know how to take care of us. ».

HUMAN RESOURCES

PROMOTING INCLUSION OF ALL

« We are committed to ensuring that each employee can reach their full potential, regardless of their personal characteristics , age, gender, culture, origin, sexual orientation or disability. True to its founding values, Sodexo has joined the international initiative “The Valuable 500” , to unlock the potential and social and economic value of people with disabilities around the world. Sodexo is therefore committed to ensuring that, by 2025, 100% of its workforce has access to initiatives supporting the inclusion of people with disabilities. We are proud to be part of this movement and hope that many other companies will do the same so that our collective efforts become the normal way of doing business. »

HEALTHCARE

PLACING FREEDOM OF CHOICE AT THE HEART OF THE MEDICAL EXPERIENCE

Backed by a partnership of more than 20 years, Elsan, the second largest private hospital group in France, joined forces with Sodexo to co-build and deploy the leading brand for healthcare hospitality in its 78 establishments in France. “Symphonia by Elsan” offers a set of services to improve the daily life of patients, healthcare professionals and visitors contributing to the comfort and safety of all: a varied Foodservices offer adapted to nutritional requirements and consumers’ desires, completely redesigned environments and a service to fight against the risk of infection.

SPORTS & LEISURE

ENRICHING THE LIVE EXPERIENCE

Once again, Sodexo demonstrated its expertise in the fi eld of major international sporting events during the Rugby World Cup, hosted for the first time in Japan. To provide teams and the global public an unforgettable experience, Sodexo designed, developed and offered all of the hospitality services at the 12 stadiums hosting matches as well as Foodservices ranging from snacks to premium dinners, and at the World Rugby Awards ceremony. Emblematic of the event was the main Webb Ellis pavilion, constructed in the International Stadium Yokohama. This temporary structure composed of 19 private suites and a 700- seat restaurant saw 8,600 guests served during the tournament.

BENEFITS & REWARDS SERVICES

INNOVATING FOR RENEWED CONFIDENCE

Since 2008, Sodexo has managed the Belgian service voucher, used to pay for cleaning services, ironing, transport for seniors and assistance with daily tasks for a quarter of Belgian households, or 1.2 million active users. Our solid position in the market and our technical know-how enabled us to win the bids in 2019 for all three regions, Flanders, Brussels and Wallonia, with an off er 100% focused on the digital experience. This market, with total 2019 issue volume of 3.1 billion euro, finances the revenues of about 2,000 home services companies, a sector that is one of Belgium’s major employers

CORPORATE RESPONSIBILITY

FIGHTING FOOD WASTE

For Sodexo, the fight against food waste is a daily commitment. Sodexo is the first group in its sector to link its financing to its actions to combat food waste. Through its WasteWatch program and its smart waste measurement technology, Sodexo teams collect waste data at restaurants and implement operational and behavioral changes to eliminate waste generated by kitchens or thrown away by consumers. Since the program start , Sodexo has managed to avoid more than 17,000 tons of carbon emissions.

ORGANIC GROWTH REVENUE FOR FIRST HALF FISCAL 2020