Fiscal 2020 Integrated Report

EMPLOYEES MOBILIZED ON THE FRONT LINE

« As soon as the first suspected cases appeared, my team and I were fully mobilized to support hospital staff. All of us had a role to play in ensuring the health and safety of healthcare professionals and patients in the face of this crisis. Our corporate values and the trust placed in us by our clients enabled us to cope. I am so very proud of the work accomplished by our teams. »

COMMITTED TO SUPPORTING CLIENTS

« Nestlé Chile was identified by the government as a primary-level essential company, needed for the continued supply of food products to citizens. Together with Sodexo teams and with constant communication, we quickly adapted to the new requirements defined by the health authorities and by Nestlé, always keeping the health of our workers as the first priority. New standards and risk mitigation measures were implemented for Facilities Management services, with innovative solutions thanks to the global expertise of Sodexo.»

COMBINING EXPERTISE WITH RESPONSIVENESS

As a strategic supplier to the UK Government, Sodexo teams from different segments – Healthcare, Sports & Leisure… – worked in partnership with the Department of Health and Social Care and the Boots company to install and operate Covid-19 testing centers. From an initial 16 drive-through testing centers and nine walk-in centers for National Health Service staff and frontline workers, Sodexo expanded the collaboration by deploying 40 additional mobile testing units throughout the country for anyone displaying symptoms. Sodexo applied its expertise throughout the entire process, from infrastructure design, test training and flow management to security, Personal Protective Equipment (PPE) and test kit procurement, cleaning and waste management.

SOLIDARITY IN THE FACE OF THE FOOD EMERGENCY

At the height of the crisis in Brazil, Stop Hunger Brazil supported the “Mãos de Maria” social and solidarity program. With the support of Sodexo and partner companies, they provided nearly 70 women temporary work preparing 10,000 meals a day for families in the Paraisópolis favela. Operations were led out of the public educational restaurant facilities, modernized thanks to the 2018 Women Stop Hunger Award. In addition to the distribution of meals, Stop Hunger has increased its fundraising campaign for social projects, contributing alongside Sodexo clients to distribute more than 45,500 Stop Hunger food cards (valued at approximately 3.3 million euro), helping over 227,500 people obtain necessities from local merchants and survive the health and economic crisis.

HELPING GOVERNMENT TO SUPPORT CITIZENS

Building on trusting relationships and innovative solutions, Benefits & Rewards Services teams put their expertise at the service of Panama’s humanitarian aid plan. Through a contract worth 51.5 million U.S. dollars, Sodexo enabled nearly 610,000 families to benefit from food baskets and vouchers to meet the essential needs for food, medicines, hygiene and disinfection products through an extended network of affiliates that benefit from a digital reimbursement solution. Globally, Sodexo is proud to support public programs in 19 countries that benefit more than 7.8 million users.

SUPPORTING THE HEALTH EMERGENCY

In early April 2020 in California, Sodexo helped re-open the former St. Vincent Hospital, which would become the Los Angeles Surge Hospital dedicated to Covid-19 patients. The unused building was refreshed and brought up to regulatory standards in just 13 days. Sodexo also provides catering, cleaning, servicing, maintenance, as well as biomedical engineering services for the 266 hospital patients.