Fiscal 2020 Integrated Report

SUPPORTING CUSTOMERS WITH CONFIDENCE

« Since 2014, Sodexo has supported us at all of our 20 sites in France, representing 51,000 m2.of office space, with traditional Facilities Management services, such as reception, telephone switchboard and cleaning as well as through innovative services like quality of life hubs, featuring floor captains to ensure the well-being of the teams and the safety of the space. Close collaboration during the various phases of managing the Covid-19 pandemic enabled us to preserve the health and safety of teams by reinforcing cleaning and disinfection services and also during the confinement phase converting correspondence to digital to ensure the continuity of our activities. We were also able to count on the Sodexo team’s agility and expertise in supporting us in reopening the offices and working together on the procedures to be implemented to ensure that our teams could return to our sites with confidence. »

INNOVATING TO IMPROVE OPERATIONAL EFFICIENCY

Sodexo’s technical expertise is reinforced by the use of advanced technological solutions. Energy & Resources teams in Australia have implemented a global collaborative project to offer a 2.0 remote maintenance service through connected glasses, in partnership with RealWear and AMA’s Xperteye solution, for Rio Tinto mining sites, spread over 1,500 kms. This solution, now available for all clients worldwide allows on-site personnel to be guided remotely by specialized technicians and thus limit downtime of essential equipment and ensure continuity of operations at decentralized sites. The service was particularly useful during the lockdown, allowing remote inspections of isolated sites, health and safety audits and virtual site visits.

INNOVATION SERVING CONSUMER EXPERIENCE

Sodexo has accelerated the development of technological solutions to off er a continuously improved workplace experience. In China, a smart retail solution was successfully deployed at more than 30 client sites. With the partnership with Meican, Chinese consumers on some sites can also make their choice, order and pay directly via a digital platform before picking up their “contactless” lunch prepared by Sodexo teams or their dinner from partner restaurants. Everywhere, new services are being deployed to meet the expectations of consumers, such as Bite+ in the United States that facilitates campus Foodservices, and the ordering and remote payment Apps, B by Sodexo in Belgium and Twelve in the United Kingdom.

INTENSIFICATION OF DIGITALIZATION OF BENEFITS & REWARDS SERVICES 

Changes in working methods, reinforced by the Covid-19 pandemic, have accelerated the digital transformation of Benefits & Rewards Services. Through new solutions and the adaptation of existing services driven by the acceleration of the migration from paper to cards and the increase in contactless transactions, Sodexo’s priority is to meet the new needs of its clients, partners and users in search of security and flexibility. Sodexo is also capitalizing on its unique service offering with a 360° dining experience focused on consumer practices in the workplace as well as outside. An example can be found in the Czech Republic, where more than 20,000 meal vouchers were provided for people working from home during the lockdown. This expertise and the digital solutions proposed provided responsiveness and flexibility to support government economic recovery plans. In Belgium, for example, Sodexo supports several initiatives, such as the payment of a subsidy to many SMEs in Wallonia and the distribution of food cards for inhabitants living in a precarious situation.

STRENGTHENED PARTNERSHIPS WITH DELIVERY PLAT FORMS 

With more than 70 partnerships with meal delivery platforms in 7 countries, consumers can now use their Sodexo meal card as a payment method to order at their favorite restaurants. In Portugal, Sodexo is the first and only issuer of meal cards providing online ordering with Uber Eats, now present in nearly 40 cities. In France, in addition to 40 delivery sites that are already partners (FoodChéri, Nestor, Class’Croute, etc.), holders of the Pass Restaurant card have access with Deliveroo to 12,000 restaurants in 300 cities. Its partnership extends to other services such as booking holidays on the Booking.com site in Romania for users of Tourist Pass vouchers and cards.

NEW DELIVERED MEAL OFFERS

In a changing environment, now affected by an unprecedented crisis, new expectations and needs are emerging that are providing numerous development opportunities for Sodexo. The delivery model launched in Brazil has made it possible to approach the B2C market, transforming four existing sites into cloud kitchens by creating virtual restaurant offers and by developing some strategic partnerships with marketplaces such as Rappi and Ifood. Initially launched in three cities, the new service off er is being rolled out across the country and is regularly enriched with new menu options while building synergies with the capabilities of Benefits & Rewards Services and suppliers. Deli Express was also launched in Singapore to offer a convenient and healthy selection of soups and salads for lunch on weekdays available on the Grab mobile A pp. In the United Kingdom , The Good Eating Company also launched a new workplace food delivery solution for urban markets. In France, Sodexo is already reaching consumers in their homes and offices through FoodChéri as well as with Seazon, the first subscription off er of freshly cooked meals delivered every week throughout France. Adapted to specific consumer needs, these off ers are also provided by Amelis as a home assistance solution.