Fiscal 2020 Integrated Report

Many of these rapidly accelerating trends are leading to “new normals”. As an international company, Sodexo is preparing for the future and transforming itself to provide new off ers and solutions.

INNOVATIVE MEAL EXPERIENCES

The traditional workplace food offering with kitchens serving on-site employees, at set hours, is one dimensional. As behaviors and perceptions of work have evolved, so have expectations when it comes to food in the workplace and how it supports people during their day. That is why Sodexo is investing in companies like Meican, China’s leading corporate Foodservices platform to harness the power of data and digital. With its unique positioning and core competency in the digital Foodservices market, Meican provides a wide range of Foodservice options for multiple company scenarios. In all countries, Sodexo is enhancing its current services with tech-enabled solutions, building partnerships to meet new and evolving guest expectations and developing new capabilities such as the Enjoy offer in France that delivers food solutions to companies without kitchens.

CONTINUED BENEFITS FOR WORKING FROM HOME

Working from home is now part of everyday life, especially with the onset of Covid-19 as companies are becoming more flexible on their employee’s working location. Sodexo believes that it is of utmost importance to provide at-home offers that boost productivity, wellbeing and quality of life of employees. Through Benefits & Rewards Services, specifically meal and food vouchers, Sodexo has managed to expand its offering to those workers who have been working from home during the sanitary crisis and will continue to do so in the new normal, as for example in the United Kingdom with the launch of the Employee Experience Card or in France with the opportunity to put in place a combination of Foodservice solutions , as well as a meal card thereby giving access to local restaurants and food delivery, through FoodChéri, and food delivery platforms when working from home.

WORKSPACE SOLUTIONS

70% of top CEOs agree that creating a great workplace experience is essential for productivity, retention, or sense of belonging⁽¹⁾. Specifically, at the end of the Covid-19 confinement, many clients are encouraging their employees to come back to the office. Wx is a Sodexo corp-up that helps organizations optimize their workplace experience through ethnography, IoT and data science. With both their consultancy services and technology solutions, Wx helps clients to define a functional and sustainable working environment. From wireless sensors that measure occupancy to machine learning algorithms and a space analytics platform, Wx ultimately leads to better decision-making and an enhanced employee experience and productivity.

AT-HOME CARE

As people are living longer and are choosing to live at home, Sodexo’s goal is to create a life plan with the elderly person and their family in order to ensure that seniors and disabled individuals can live independently and as comfortably as possible at home. For instance, Comfort Keepers in the U.S. as well as Amelis in France and The Good Care Group in the United Kingdom help ensure senior safety and wellbeing particularly today through the current pandemic. Caregivers are specially trained to provide care within the safety and comfort of home. From picking up prescriptions and grocery shopping to providing day-to-day companionship and personal care, Sodexo’s services enable seniors to stay at home longer.

FROM GLOBAL TO LOCAL

Mindful of the impact of sourcing choices, and committed to promoting low carbon emission products, Sodexo Supply Management experts favor short circuits and local and seasonal off ers, to reduce the ecological footprint and to continually improve the quality of the meals prepared. A global SodexoSupply Chain Inclusion Program is promoting the integration of small and medium-sized enterprises, businesses owned and/or run by women or persons belonging to minorities, and suppliers who are actively committed to diversity and inclusion. In its Benefits & Rewards Services, Sodexo is also highlighting and giving visibility through digital tools to local restaurants or restaurants sourcing locally to raise awareness and drive more traffic. As part of Better Tomorrow 2025, the objective is to reach 10 billion euro of business value benefiting SMEs by 2025. .

¹ How leaders are managing mental health and wellbeing in the workplace - Deloitte November 2019.