Fiscal 2020 Universal Registration Document

1. Integrated report

On-site Services

Increasing a company’s efficiency, caring for patients in the hospital, fostering a learning environment, providing safety and comfort on a remote site: services delivered improve quality of life for millions of consumers and enable clients to improve their performance.

At the heart of Sodexo’s offering, Foodservices, on site or in a specific environment, contribute to improving the quality of life for consumers. Sodexo also off ers its clients its multiple expertise and services in many areas, from the design of workplaces to the sterilization of medical devices, reception and cleaning services and so on.

To deepen understanding of the challenges its clients face and adapt the organization to the globalization of the market, estimated at 900 billion euro(1), On- site Services are organized around global segments: Business & Administrations, Healthcare & Seniors and Education.

This approach enables Sodexo to leverage its size, its global presence and its sector expertise, and thereby increase the value provided to its clients. It also helps the Group to best meet the needs of consumers, whose expectations can vary considerably from one segment to another.


REVENUES BY CLIENT SEGMENT AND SUB-SEGMENT

as of August 31, 2020


HEALTHCARE & SENIORS  - 26% ;

Healthcare 19%
Seniors 7%

EDUCATION - 19%,  

Universities 10%
Schools 9%

BUSINESS & ADMINISTRATIONS - 55%  ;

Corporate Services 25%
Energy & Resources 8%
Government & Agencies 6%
Sports & Leisure 5%
Others 11%


KEY FIGURES (2)

as of August 31, 2020

96%

of Group revenues

18.6
billion euro 

in consolidated revenues

408,526
employees

1 Market potential for On-site Services, including Personal & Home Services. Sodexo estimate (Market estimates are likely to evolve over time, given the growing reliability of information sources in various countries.)

2 Including Personal & Home Services.


BUSINESS & ADMINISTRATIONS

 Sodexo promotes quality of life at work through customized solutions that help businesses, public institutions, managers of prestigious venues and organizers of major events to create welcoming, creative, efficient and innovative solutions, for all audiences, employees or visitors, even under challenging conditions.

HEALTHCARE & SENIORS

 Sodexo responds to the challenges of healthcare and an aging population. Alongside healthcare professionals throughout the care journey, Sodexo off ers equipment engineering and clinical infrastructure solutions and a range of value-added integrated services, designed to improve the quality of life of patients and seniors in residences or health facilities.

EDUCATION

 Sodexo supports schools and universities in fostering a fulfilling educational environment in schools and on campuses while helping universities improve their attractiveness. The Group off ers educational solutions and tools, and supports clients in their infrastructure design and renovation projects.