A sustainable value creation model
Sodexo’s success, as a service provider, employer and corporate citizen, depends on its ability to build enduring relationships with all of its stakeholders.
OUR MISSION
Improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate.
OUR AMBITION
Our ambition is to one day improve the quality of life of one billion individuals around the world.
OUR VALUES
- Service spirit
- Team spirit
- Spirit of progress
OUR ETHICAL PRINCIPLES
- Loyalty
- Respect for people
- Transparency
- Integrity
INPUTS/RESOURCES
HUMAN
420,000
engaged
employees
ECONOMIC
19.3 BILLION EURO
in consolidated
revenues
RELATIONSHIPS
Innovation
insight gained from
100 MILLION
consumers
NATURAL RESOURCES
SUSTAINABLE
PROCESSES
Responsibly-sourced
raw materials
OUR BUSINESS
11 MEGATRENDS
See page 30
POWERED BY DIGITAL AND INNOVATION
Improving quality of life
ON-SITE
SERVICES
60% Foodservices
40% Facilities Management services
BENEFITS & REWARDS
SERVICES
80% Employee benefits
20% Services diversification
PERSONAL & HOME SERVICES
Homecare
Concierge Services
Childcare
ANCHORING CORPORATE RESPONSIBILITY
STAKEHOLDERS
- EMPLOYEES
- SUPPLIERS/ AFFILIATED MERCHANTS/NGOs
- CLIENTS/INSTITUTIONS
- CONSUMERS
- SHAREHOLDERS/COMMUNITIES
OUTCOMES/IMPACTS
HUMAN
83.1%
RETENTION RATE
of total workforce
ECONOMIC
-1.2%
AVERAGE ANNUAL TSR
Total Shareholder Return (5 years)
RELATIONSHIPS
4.4 BILLION EURO spent with SMEs(1)
NATURAL RESOURCES
22,990 TONS
CO2 reduction(2)
1 Small and Medium Enterprises
2 Scopes 1 and 2, compared to 2017 baseline.
For more information, see Chapter 2.