Fiscal 2020 Universal Registration Document

1. Integrated report

Caring about quality of life for all

Listening to our stakeholders is the very foundation of our business activity. The strong relationships that Sodexo develops and maintains with its clients, consumers, employees, shareholders and local communities in the countries where the Group operates allow us to respond to their expectations while expanding the virtuous circle created by solutions that benefit all of its ecosystem.

IN SUPPORT OF THE DEVELOPMENT OF PARTNERS AND AFFILIATES

« Our restaurant has a warm and refined atmosphere and is located in the city center, in a commercial street with a mixed clientele. By joining the Sodexo network, I clearly increased the number of customers, especially during lunch. The development of digital solutions allows me to save time by facilitating customer payments, the management of operations and voucher reimbursement. I appreciate the decision to increase the payment ceiling to 38 euro, which has allowed us to approach the future with a bit more serenity. »

Dana Petrycka,

RESTAURANT LA VILLA D’AUBRAC, NANTERRE (FRANCE)

LISTENING TO TRENDS AND NEEDS

« With Sodexo we have developed a long-term business relation based on trust. Since 2018, the 12,000 employees at the Madrid headquarters have benefited from a new digital and sustainable catering experience through the integration of IoT solutions. For example, we can order remotely, pay without contact, and have an easy access to the information of all ingredients in every dish. We also appreciate the efforts that Sodexo has made to eliminate plastic from the restaurant and the work we are doing together to keep making progress in sustainability. »

Maria de Pui Ruiz de la Cuesta,

HUMAN RESOURCES AND FINANCE MANAGER, TELEFÓNICA (SPAIN)

REINVENTING SCHOOL CATERING

 To offer, to enable discovery and, above all, to provide enjoyment through flavorful taste, over and over again: these are the aspirations of a top chef, who journeys from the kitchens of prestigious restaurants to the world of school food. The goal of this talented enthusiast, an active member of the Toques Françaises,Euro-Toques and Cuisiniers de la République, is to restore a taste for eating well to children through a variety of healthy, sustainable and, at times, amusing recipes. A talent rewarded by increased attendance in the cantee, enabled by Sodexo’s understanding of a great chef’s motivations and provision of the means to flourish and achieve a great success of which to be proud.

Jean-Christophe Broudy,

C’MIDY KITCHEN CHEF AT THE GUILLAUME APOLLINAIRE COLLEGE IN YVELINES (FRANCE) 

PERSONALIZED HOME HELP

« My caregiver has a good sense for the daily priorities as well as the flexibility to adapt to my lifestyle and situation. I am very grateful for the essential support she provides me through meals and cleaning and for her consideration, which goes far beyond my physical needs. »

Marie-Christine,

bENEFICIARY OF AMELIS HOMECARE SERVICES, AIX-EN-PROVENCE (FRANCE)