| FISCAL 2020 | FISCAL 2019 |
|---|---|---|
| Retention rate for total workforce ☑ | Retention rate for total workforce ☑ FISCAL 2020 83.1% | Retention rate for total workforce ☑ FISCAL 2019 81.6% |
| Retention rate for site managers ☑ | Retention rate for site managers ☑ FISCAL 2020 89.2% | Retention rate for site managers ☑ FISCAL 2019 87.2% |
The retention rate is calculated based on employees present in the Group for more than three months. Fewer resignations during the pandemic and long-term loyalty initiatives, such asThe retention rate is calculated based on employees present in the Group for more than three months. Fewer resignations during the pandemic and long-term loyalty initiatives, such as The retention rate is calculated based on employees present in the Group for more than three months. Fewer resignations during the pandemic and long-term loyalty initiatives, such as the WinBack policy in India, led to an improvement compared to Fiscal 2019. In addition, we also carry out numerous actions to better target our recruitment efforts in all regions.
| RETENTION RATE FOR SITE MANAGERS | COUNTRIES |
|---|---|
| > 90% | > 90% COUNTRIESArgentina, Belgium, Brazil, Chile, France, Germany, Italy, Netherlands, Russia, Spain, Sweden, United Kingdom |
| 80% - 90% | 80% - 90% COUNTRIESAustralia, Canada, China, Colombia, Finland, India, United States |
BETTER TOMORROW 2025 OBJECTIVE
80% employee engagement rate
In September 2020, Sodexo conducted its eighth global engagement survey for all employees. The number of employees participating in the survey is 193, 704 employees in 64 countries. The survey, conducted online, attracted a high participation rate of 59% (versus 62% in 2018). Despite the Covid-19 crisis, the engagement rate increased by 11 points, expressing both satisfaction and involvement. Engagement rate is a key performance indicator for Sodexo, which seeks to become one of the most admired companies by its employees in the world.
To continue to lead the engagement conversation, Sodexo has evolved the engagement framework and approach to one of continuous listening and management empowerment. The solution enables each manager to be active on engagement, creating their own surveys in between global ones, with instant access to results. This allows managers to engage teams more regularly and dynamically and implement measures quickly to address any challenges.
In 2020, given the Covid-19 context, Sodexo launched Pulse surveys to understand the impact of the pandemic on our management teams. 5,895 responses were received from 8 regions and Benefits & Rewards. The feedback enables Sodexo to identifying key action points to enhance support for employees and improve Sodexo’s response to the pandemic consequences.
| September 2020 | June 2018 | change |
|---|---|---|---|
| Number of respondents | Number of respondents September 2020 193,704 | Number of respondents June 2018 239 520 | Number of respondents change - 19% |
| Response rate(1) | Response rate (1)September 2020 59% | Response rate (1)June 2018 62% | Response rate (1)change - 3 pts |
| Employee engagement rate ☑ | Employee engagement rate ☑ September 2020 80.1% | Employee engagement rate ☑ June 2018 69% | Employee engagement rate ☑ change + 11.1 pts |
| Employee Net Promoter Score (2) | Employee Net Promoter Score (2)September 2020 39.3 | Employee Net Promoter Score (2)June 2018 - | Employee Net Promoter Score (2)change - |
| % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace | % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace September 2020 93% | % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace June 2018 82% | % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace change + 11 pts |
| % of employees considering Sodexo to be a socially and environmentally responsible company | % of employees considering Sodexo to be a socially and environmentally responsible company September 2020 93% | % of employees considering Sodexo to be a socially and environmentally responsible company June 2018 80% | % of employees considering Sodexo to be a socially and environmentally responsible company change + 13 pts |
(1) Adjusted from employees not present due to furlough.
(2)Employee Net Promoter Score measures whether employees would recommend Sodexo as a place to work. Calculated by subtracting the share of Detractors from share of Promoters. Results go from -100 to 100.
