Fiscal 2021 Universal Registration Document

3. Fiscal year activity report

REVENUES BY NATURE
(in millions of euro)
FY 2021 FY 2020 ORGANIC GROWTH
Operating Revenues

Operating Revenues

FY 2021

701

Operating Revenues

FY 2020

718

Operating Revenues

ORGANIC GROWTH

+4.7%

Financial Revenues

Financial Revenues

FY 2021

43

Financial Revenues

FY 2020

54

Financial Revenues

ORGANIC GROWTH

-7.1%

BENEFITS & REWARDS SERVICES BENEFITS & REWARDS SERVICESFY 2021745 BENEFITS & REWARDS SERVICESFY 2020773 BENEFITS & REWARDS SERVICESORGANIC GROWTH+3.9%

 

Operating revenues were up for the year thanks to a strong recovery in the second half as reimbursement volumes caught up with issue volumes. On the other hand, despite the higher float, financial revenues were down due to much lower interest rates, particularly in Brazil. The trend improved in the second half as the Selic (official Brazilian interest rate) recovered.

FOR THE SECOND HALF ONLY
FOR THE SECOND HALF ONLY
(in millions of euro)
H2 FY 2021 H2 FY 2020 ORGANIC GROWTH
Operating Revenues

Operating Revenues

H2 FY 2021

363

Operating Revenues

H2 FY 2020

306

Operating Revenues

ORGANIC GROWTH

+19.3%

Financial Revenues

Financial Revenues

H2 FY 2021

23

Financial Revenues

H2 FY 2020

23

Financial Revenues

ORGANIC GROWTH

+5.0%

BENEFITS & REWARDS SERVICES BENEFITS & REWARDS SERVICESH2 FY 2021386 BENEFITS & REWARDS SERVICESH2 FY 2020329 BENEFITS & REWARDS SERVICESORGANIC GROWTH+18.2%

 

In the second half, Operating revenues were up +19.3% . Financial revenues were up +5%, as the Brazilian interest rate started to rise from March.

3.2.4 Underlying operating profit

Fiscal 2021 Underlying operating profit was 578 million euro, up +1.6%, or +12.4% excluding the currency effect. The Underlying operating margin was 3.3%, up +40 bps or +60 bps excluding the currency mix effect.

(in millions of euro) UNDERLYING OPERATING PROFIT FISCAL 2021 DIFFERENCE DIFFERENCE (EXCLUDING CURRENCY EFFECT) UNDERLYING OPERATING PROFIT MARGIN FISCAL 2021 DIFFERENCE IN MARGIN DIFFERENCE IN MARGIN (EXCLUDING CURRENCY MIX EFFECT)
Business & Administrations

Business & Administrations

UNDERLYING OPERATING PROFIT FISCAL 2021

103

Business & Administrations

DIFFERENCE

-6.3%

Business & Administrations

DIFFERENCE (EXCLUDING CURRENCY EFFECT)

+6.5%

Business & Administrations

UNDERLYING OPERATING PROFIT MARGIN FISCAL 2021

1.2 %

Business & Administrations

DIFFERENCE IN MARGIN

+10 bps

Business & Administrations

DIFFERENCE IN MARGIN (EXCLUDING CURRENCY MIX EFFECT)

+20 bps

Healthcare & Seniors

Healthcare & Seniors

UNDERLYING OPERATING PROFIT FISCAL 2021

310

Healthcare & Seniors

DIFFERENCE

+5.9%

Healthcare & Seniors

DIFFERENCE (EXCLUDING CURRENCY EFFECT)

+10.7%

Healthcare & Seniors

UNDERLYING OPERATING PROFIT MARGIN FISCAL 2021

6.5 %

Healthcare & Seniors

DIFFERENCE IN MARGIN

+40 bps

Healthcare & Seniors

DIFFERENCE IN MARGIN (EXCLUDING CURRENCY MIX EFFECT)

+40 bps

Education

Education

UNDERLYING OPERATING PROFIT FISCAL 2021

74

Education

DIFFERENCE

-1.9%

Education

DIFFERENCE (EXCLUDING CURRENCY EFFECT)

+6.2%

Education

UNDERLYING OPERATING PROFIT MARGIN FISCAL 2021

2.4 %

Education

DIFFERENCE IN MARGIN

+20 bps

Education

DIFFERENCE IN MARGIN (EXCLUDING CURRENCY MIX EFFECT)

+30 bps

On-site Services On-site ServicesUNDERLYING OPERATING PROFIT FISCAL 2021486 On-site ServicesDIFFERENCE+1.8% On-site ServicesDIFFERENCE (EXCLUDING CURRENCY EFFECT)+9.0% On-site ServicesUNDERLYING OPERATING PROFIT MARGIN FISCAL 20212.9 % On-site ServicesDIFFERENCE IN MARGIN+30 bps On-site ServicesDIFFERENCE IN MARGIN (EXCLUDING CURRENCY MIX EFFECT)+40 bps
Benefits & Rewards Services Benefits & Rewards ServicesUNDERLYING OPERATING PROFIT FISCAL 2021186 Benefits & Rewards ServicesDIFFERENCE-7.8% Benefits & Rewards ServicesDIFFERENCE (EXCLUDING CURRENCY EFFECT)+5.9% Benefits & Rewards ServicesUNDERLYING OPERATING PROFIT MARGIN FISCAL 202125.0 % Benefits & Rewards ServicesDIFFERENCE IN MARGIN-120 bps Benefits & Rewards ServicesDIFFERENCE IN MARGIN (EXCLUDING CURRENCY MIX EFFECT)+40 bps
Corporate expenses & Intragroup eliminations

Corporate expenses & Intragroup eliminations

UNDERLYING OPERATING PROFIT FISCAL 2021

(95)

Corporate expenses & Intragroup eliminations

DIFFERENCE

+13.3%

Corporate expenses & Intragroup eliminations

DIFFERENCE (EXCLUDING CURRENCY EFFECT)

+13.0%

Corporate expenses & Intragroup eliminations

UNDERLYING OPERATING PROFIT MARGIN FISCAL 2021

 

Corporate expenses & Intragroup eliminations

DIFFERENCE IN MARGIN

 

Corporate expenses & Intragroup eliminations

DIFFERENCE IN MARGIN (EXCLUDING CURRENCY MIX EFFECT)

 

UNDERLYING OPERATING PROFIT UNDERLYING OPERATING PROFITUNDERLYING OPERATING PROFIT FISCAL 2021578 UNDERLYING OPERATING PROFITDIFFERENCE+1.6% UNDERLYING OPERATING PROFITDIFFERENCE (EXCLUDING CURRENCY EFFECT)+12.4% UNDERLYING OPERATING PROFITUNDERLYING OPERATING PROFIT MARGIN FISCAL 20213.3 % UNDERLYING OPERATING PROFITDIFFERENCE IN MARGIN+40 bps UNDERLYING OPERATING PROFITDIFFERENCE IN MARGIN (EXCLUDING CURRENCY MIX EFFECT)+60 bps

Despite the traditional seasonal gap in the second half margin versus the first half, particularly in Education, the performance improved, from 3.1% in first half Fiscal 2021 to 3.5% in the second half Fiscal 2021, or 3.7% at constant rates, +20 bps better than guidance.