Sodexo faces a number of internal and external risks and uncertainties in the conduct of its business and in the implementation of its strategy. To confront these risks and uncertainties, the Group has established an organization and policies intended to identify, evaluate, and manage them in order to limit any adverse impacts.
Sodexo has established and implemented internal control procedures that are intended to ensure:
Internal control procedures play a major role in the conduct of the Group’s business, by contributing to the management of risks.
The Group’s strategy, long-term objectives and general policies were initially defined by Mr. Pierre Bellon and have been subsequently adjusted over the years by the Board of Directors, with support from the Chief Executive Officer and the Executive Committee. They are set out in the first chapter of this document and are presented each year during the Shareholders Meeting.
The Group’s internal control procedures are based on these principles.
Group policies cover such areas as strategic planning, human resources development, finance, procurement, consumer and customer focus, health safety and environment, sustainable development, data protection and internal audit. Each policy has four parts: goals, procedures, improvement metrics, and research and innovation. Sodexo continues to develop its policies to make them easier to understand and apply.
In light of the Group’s changing environment and its expanding portfolio of services and solutions, these policies are regularly updated and approved by the Board of Directors.
The Board of Directors and senior management work together to constantly improve the strategic planning process and promote buy-in at all levels of the organization.
The Group’s fundamental principles demonstrate how Sodexo was able to start from scratch in 1966 and become a major international group with 412,000 employees, in 56 different countries, and world leader in Quality of Life services. In a profoundly changing world, Sodexo has defined priorities to enable it to continue to grow its revenues and underlying operating profit in the future.
Periodically, and particularly during the September Board meeting, the Group Chief Executive Officer, the heads of the Group corporate functions and of the main segments and activities present their strategic plans. Through this process, directors and senior executives all contribute to evolving the strategy and policies of the Group.
The Group’s four overriding human resources priorities are:
The main human resources policies are focused on: the profile of a Sodexo leader and senior manager, Group organizational rules, succession planning for senior managers, senior managers’ training and skills enhancement, employee engagement, compensation, and innovation and research in the area of human resources administration.
Finally, annual tracking of improvement metrics by the Executive Committee and Board of Directors serves to validate action plans aimed at advancing these policies. These metrics include engagement surveys, employee retention, internal promotion, and the representation of women in senior management.
Sodexo is making significant advances in the area of diversity, particularly in relation to gender balance at all levels of the organization and is also establishing partnerships with organizations for people with disabilities.
