Accelerating change in all business sectors, the pandemic has significantly impacted the ways of working of millions of people. With this new reality, business and government leaders have been faced with new challenges and must search for effective and efficient solutions. A new “collaborative pact” combining well-being at work and performance now seems necessary to attract employees in search of flexibility and hybrid collaborative working modes, secure their loyalty and increase their engagement.
As a world leader in Quality of Life services, Sodexo is the expert its clients trust to redesign their work spaces to make them flexible, dynamic and modular, and to reinvent employee experience to enhance their well-being and boost performance and innovation.
Regardless of their environment, for example at a corporate site or a hospital, clients and consumers feel safe counting on Sodexo’s expertise in terms of risk evaluation and protection of staff and premises, ensured by a wide range of services ranging from disinfection to contactless services. To bring them the guarantees they need for a confident return to the workplace, Sodexo has set up a Medical Advisory Council tasked with offering a technical orientation and validating health and safety protocols for its services, and calls upon the expertise of Bureau Veritas to certify the quality level of its procedures and services.
Listening to the communities it serves, Sodexo is constantly adapting its offering and processes to propose solutions and services adapted to their needs. For example, it is helping U.S. campuses redefine their spaces and optimize their attractiveness, such as at Binghamton University in Vestal, New York, where Sodexo's range of expertise has improved the environment and student engagement while generating substantial savings.
In Energy & Resources, buoyed by the development of innovative technology, Sodexo has put all its expertise to adapt to extreme working conditions and improve the daily life of residents at remote sites. For example, smart glasses now make remote maintenance possible, while the MyWay app, used from mining sites in Australia to offshore platforms in the North Sea, is devoted entirely to users’ daily needs. At hospitals, Sodexo is also adapting its service offering to stay in closer step with changes in working modes, for example using artificial intelligence in its predictive analysis program Experiencia to assist care teams with time and stress management.
For Business & Administrations clients, Sodexo is developing Vital Spaces, a unique approach to optimizing experiences and designing hybrid and flexible workplaces. To meet the specific needs of each organization, this approach includes strategy consulting, workplace design, technical facility management and services for employees as well as digital solutions and data analysis. Sodexo thus implements a full range of services to meet the challenges of this transformation, with multimodal, on-site or remote Foodservices (see previous page), Facilities Management services, digital Concierge services and Homecare services.
According to the 2021 Microsoft Work Trend Index, 66% of company CEOs plan to change the layout of their workplaces and improve their employee experience. With its global experience, a large network of partners and a unique understanding of the needs and expectations of organizations, Sodexo helps them build relevant strategies with its comprehensive offerings combining the Group’s know-how and technological innovations. Sodexo’s corp-up, Wx.Company, is helping organizations adapt their work experience using ethnography, the IoT and data analysis. It offers consulting services – Wx.Studio – and digital solutions developed by Wx.Solutions. In providing services to an international audit firm for example, Wx.Solutions has made it possible to optimize the use of spaces and to accommodate 500 additional employees in its existing offices by introducing 3,000 sensors. Sodexo and Wx have also developed a SaaS platform, designed to help decision-makers understand the real use of spaces and make it easier for them to adjust their work environment to the usages and strategy of the client. These technological solutions offer clients the advantage of optimized and personalized management by Sodexo and complement the existing offerings – reception, safety, technical maintenance, waste management and concierge services – to create a continuum of high added-value services for organizations. By ensuring flexible use centered around humans in work environments to stimulate collective performance, integrating remote work practices, which are now part of the culture of each organization, and bringing staff continuous advantages, whether they’re on site or working remotely, Sodexo helps its clients improve collaboration, productivity and well-being of their employees.
