2.1.4 Materiality Matrix
Sodexo’s wide range of activities and services enables us to develop strong relationships with multiple stakeholders. In 2021, we conducted our third materiality assessment to confirm the validity of our corporate responsibility roadmap. We renewed the process of identification and ranking of key issues and impacts in consultation with internal and external stakeholders and the support of an external partner EY.
We recognize that our activities — and the way we carry them out — have impacts that reach well beyond our financial performance. In order to remain successful in the long term, we need to continue engaging our stakeholders and society at large. Understanding their views on the economic, social, environmental and governance topics affecting Sodexo enables us to better address their concerns, exchange constructively on different focus areas and, in the end, better manage our business.
This requires that we also understand the correlations between different topics and define scenarios for which we want Sodexo to be prepared.
The materiality assessment enhances the dialogue with key stakeholders and helps to systematically identify and drive understanding on corporate responsibility topics that affect Sodexo and our stakeholders today and in the future.
During Fiscal 2021, we reviewed our materiality assessment to also consider the impact of major ongoing developments (most notably the Covid-19 pandemic) on our sustainability priorities. Our materiality assessment is conducted in accordance with the Global Reporting Initiative’s (GRI) Sustainability Reporting Standards.
Governance
ESG Gouvernance
VERY HIGH FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Business integrity
CRITICAL FOR SODEXO
CRITICAL FOR STAKEHOLDER EXPECTATIONS
Data privacy and protection
CRITICAL FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Stakeholder engagement
CRITICAL FOR SODEXO
HIGH FOR STAKEHOLDER EXPECTATIONS
Employees
Employee social dialogue
VERY HIGH FOR SODEXO
CRITICAL FOR STAKEHOLDER EXPECTATIONS
Employee training and development
VERY HIGH FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Occupational health & safety
CRITICAL FOR SODEXO
CRITICAL FOR STAKEHOLDER EXPECTATIONS
Diversity, equity and inclusion
CRITICAL FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Employee well-being
CRITICAL FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Talent attraction
CRITICAL FOR SODEXO
HIGH FOR STAKEHOLDER EXPECTATIONS
Consumers
Access to affordable and healthy food
VERY HIGH FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Sustainable offerings
VERY HIGH FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Choice of clients and suppliers aligned with Company values
VERY HIGH FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Transparent communication and information on products
VERY HIGH FOR SODEXO
HIGH FOR STAKEHOLDER EXPECTATIONS
Safety and quality of food and FM services
CRITICAL FOR SODEXO
CRITICAL FOR STAKEHOLDER EXPECTATIONS
Communities
Fair relationship with suppliers and subcontractors
VERY HIGH FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Business adaptation and resilience to climate change
VERY HIGH FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Under-represented communities empowerment and inclusion
VERY HIGH FOR SODEXO
HIGH FOR STAKEHOLDER EXPECTATIONS
Local socio-economic impacts
VERY HIGH FOR SODEXO
HIGH FOR STAKEHOLDER EXPECTATIONS
Respect of human and workers’ rights in the supply chain
CRITICAL FOR SODEXO
CRITICAL FOR STAKEHOLDER EXPECTATIONS
Environnement
Animal welfare
HIGH FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Water consumption and quality
HIGH FOR SODEXO
HIGH FOR STAKEHOLDER EXPECTATIONS
Environmental impacts of purchases
VERY HIGH FOR SODEXO
CRITICAL FOR STAKEHOLDER EXPECTATIONS
Carbon emissions
VERY HIGH FOR SODEXO
CRITICAL FOR STAKEHOLDER EXPECTATIONS
Waste management (non-organic)
VERY HIGH FOR SODEXO
HIGH FOR STAKEHOLDER EXPECTATIONS
Food waste
CRITICAL FOR SODEXO
CRITICAL FOR STAKEHOLDER EXPECTATIONS
Packaging and plastics
CRITICAL FOR SODEXO
VERY HIGH FOR STAKEHOLDER EXPECTATIONS
Consumer experience and outcomes
CRITICAL FOR SODEXO
HIGH FOR STAKEHOLDER EXPECTATIONS