Fiscal 2021 Universal Registration Document

2.2.3 Impact on individuals – key performance indicators

Workforce by segment and activity

In Fiscal 2021, the total number of employees has fell by -2.5% between the beginning and the end of the year. This compares to an organic revenue decline of -5.6%, but which was down -21.7% in the first half and up 18.1% in the second half. The Group Effectiveness and Transformation (GET)(1) plan had a significant effect on the number of employees.

Variances in the workforce by segment are as follows:

• Business & Administrations: The workforce is down by -3.8%, primarily due to :
  • the resizing of on-site teams to prepare for increased and long-term reliance on work from home in Business Services,
  • new waves of the pandemic, mainly in North America and India, which have severely disrupted operations,
  • the disposal of some services and some countries.

The decrease in employees has been kept to a minimum in relation to the -9.7% decrease in revenue this fiscal year. This is explained to some extent by the partial recovery of our Sports and Leisure activity in North America in the final quarter of the fiscal year, resulting in the hiring of 2,900 employees and the strong performance in the Energy and Resources segment;

• Healthcare & Seniors: The workforce increased by +10.7% due to a gradual recovery of business activity, with revenue increasing by +3.1% in Fiscal 2021. The United Kingdom Covid-19 rapid testing center contract alone represented nearly two thirds of this increase;
• Education: The number of employees declined by -11.4% and reflecting the worldwide revenue decrease of -7.6% in this segment, primarily due to the closure of schools and campuses throughout most of the year in the United States. In the last quarter, there was an increase of about 3,000 employees in preparation of the reopening of schools and colleges in North America for the new academic year. This was off set by the exit of our education operations in Germany, representing nearly 1,000 employees;
• Benefits & Rewards Services: The number of employees decreased by -6.9% due to the transfer of Rydoo at the end of the year and workforce reductions in Turkey and France, while the workforce in Brazil continues to grow;
• lastly, the workforce at Group Headquarters declined by -5%, in line with the implementation of the GET⁽¹⁾ plan and control of structural costs.

1  The “GET” plan, implemented in the second semester of Fiscal 2020 aims at adapting the SG&A costs to the consequences of the sanitary crisis on the business. Most of its implementation took place in Fiscal 2021.

☑ Indicators verified to the level of “reasonable” assurance by KPMG.