Fiscal 2021 Universal Registration Document

New hires excluding acquired companies and contract transfers

Hiring is up this fiscal year due to Personal & Home Services operations, which account for most of the increase in Fiscal 2021, and On-site Services in regions with high demand for them like Brazil, China, Peru and Australia.

Elsewhere, hiring remains affected by the weakness of the recovery from the pandemic, particularly in North America, France and India.

Departures by reason on continuous contracts (excluding site losses)

The number of departures is down compared to the previous fiscal year due to a decline in :

• resignations, down -4% due to the effects of the pandemic in the most heavily affected regions, such as North America and India;
• layoffs were down -15% compared to the high level in the previous year as the Covid-19 crisis started mainly in North America and Brazil. However, higher numbers were registered in the United Kingdom, Belgium, the Netherlands and Spain, countries that implemented the GET efficiency plan during the year.

The higher level of departure for retirement was principally due to an early retirement program in North America.

Talent retention

The retention rate is based on the number of employees who remain with the Company for at least three months.

We note a slight decrease in the retention rate compared to the previous fiscal year, due to a tight labor market:

• in Australia, the unemployment rate is back to pre-Covid levels, strongly impacting employee retention in remote sites;
• in Brazil and the United States, attracting and retaining talent has become a major challenge in an environment of increased competition in our sectors.

Inversely, the retention rate has improved in France, the United Kingdom and the rest of Europe, due to the adoption of more targeted recruitment strategies and the announcement of social programs, which has reduced voluntary employee departures.