| SEPTEMBER 2021 | SEPTEMBER 2020 | CHANGE | |
|---|---|---|---|
| Number of respondents | Number of respondents SEPTEMBER 2021211,484 |
Number of respondents SEPTEMBER 2020193,704 |
Number of respondents CHANGE+9.2% |
| Response rate(1) | Response rate (1)SEPTEMBER 202162.9% |
Response rate (1)SEPTEMBER 202059.0% |
Response rate (1)CHANGE+3.9 pts |
| Employee engagement rate ☑ | Employee engagement rate ☑ SEPTEMBER 202178.3% |
Employee engagement rate ☑ SEPTEMBER 202080.1% |
Employee engagement rate ☑ CHANGE-1.8 pt |
| Employee Net Promoter Score(2) | Employee Net Promoter Score (2)SEPTEMBER 202130.90 |
Employee Net Promoter Score (2)SEPTEMBER 202039.30 |
Employee Net Promoter Score (2)CHANGE-8.40 |
| of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace(3) | of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace (3)SEPTEMBER 202183.4% |
of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace (3)SEPTEMBER 202082.4% |
of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace (3)CHANGE+1.0 pt |
| % of employees considering Sodexo to be a socially and environmentally responsible company(3) | % of employees considering Sodexo to be a socially and environmentally responsible company (3)SEPTEMBER 202180.2% |
% of employees considering Sodexo to be a socially and environmentally responsible company (3)SEPTEMBER 202080.3% |
% of employees considering Sodexo to be a socially and environmentally responsible company (3)CHANGE-0.1 pt |
(1) Adjusted from employees not present due to furlough.
(2) Employee Net Promoter Score measures whether employees would recommend Sodexo as a place to work. Calculated by subtracting the share of Detractors from share of Promoters. Results go from -100 to 100.
(3) Result adjusted in September 2020 in order to respect the same calculation methodology between both surveys.
In May and August 2021, Sodexo conducted its ninth global engagement survey for all employees. The number of employees participating in the survey is 211,484 employees in 58 countries. The survey, conducted online, attracted a high participation rate of 63% (versus 59% in 2020).
Engagement rate is a key performance indicator for Sodexo, which seeks to become one of the most admired companies by its employees in the world. Engagement rate has decreased by -1.8 points vs. prior year's survey. It is in decline in the regions where social plans have been announced, such as France where the engagement rate decreased by -4 points since prior year's survey.
| FISCAL 2021 | FISCAL 2020 | CHANGE | |
|---|---|---|---|
| Total number of training hours* | Total number of training hours *FISCAL 20214,085,047 |
Total number of training hours *FISCAL 20204,073,760 |
Total number of training hours *CHANGE+0.3% |
| Average number of hours of training per employee | Average number of hours of training per employee FISCAL 202110.0 |
Average number of hours of training per employee FISCAL 20209.0 |
Average number of hours of training per employee CHANGE+1.0 |
* The number of training hours excludes Germany due to constraints imposed by trade unions.
The number of training hours has increased this fiscal year thanks to the creation of many new digital new training modules, which has allowed us to reach more employees, at more sites.
| FISCAL 2021 | FISCAL 2020 | |
|---|---|---|
| % of off-site managers promoted internally | % of off-site managers promoted internallyFISCAL 20216.3% |
% of off-site managers promoted internallyFISCAL 20205.8% |
| % of on-site managers promoted internally | % of on-site managers promoted internallyFISCAL 20217.5% |
% of on-site managers promoted internallyFISCAL 20207.3% |
| % of employees promoted internally | % of employees promoted internally FISCAL 20212.1% |
% of employees promoted internally FISCAL 20202.9% |
Despite the current situation, our on-site and off-site employees have continued to benefit from internal promotions.
The decline in our internal promotion rate for employees this fiscal year can be explained by a particularly significant wave of promotions in Fiscal 2020 for nearly 3,300 employees. In regions such as Brazil, China, Chile and Australia, where activities are growing, promotions have continued to increase for on-site employees.
