Strategy and performance
Financial performance
MARC ROLLAND
Group Chief Financial Officer
“All our activities have delivered a strong performance in revenues growth and margin improvement, despite the inflationary backdrop. Net new business is strong, and retention is at an all-time high. Our balance sheet has also strengthened significantly, with financial KPIs all back in line with targets. We expect that activity will return to Fiscal 2019 levels in Fiscal 2023. We are confident that for Fiscal 2023, we can achieve +8 to +10% organic growth and a margin close to 5.5%.”
EVOLUTION OF CONSOLIDATED REVENUES AND ORGANIC GROWTH
- Fiscal 2018: Group consolidated revenues of 20,407 million euros and organic growth of +1.6%
- Fiscal 2019: Group consolidated revenues of 21,954 million euros and organic growth of +3.6%
- Fiscal 2020: Group consolidated revenues of 19,321 million euros and organic growth of -12.0%
- Fiscal 2021: Group consolidated revenues of 17,428 million euros and organic growth of -5.6%
- Fiscal 2022: Group consolidated revenues of 21,125 million euros and organic growth of +16.9%
Revenues by activity
- 96% On-site services*
- 4% Benefits & Rewards Services
*Including Personal & Home Services.
ON-SITE SERVICES REVENUES BY ACTIVITY AND CLIENT SEGMENT
Business & Administrations 55% of which
- Corporate Services 47%
- Energy & Resources 17%
- Government & Agencies 11%
- Sports & Leisure 12%
- Others 13%
Healthcare & Seniors 27% of which
- Healthcare 78%
- Seniors 22%
Education 18% of which
- Universities 54%
- Schools 46%
Foodservices 60%
Facilities Management services 40%
ON-SITE SERVICES REVENUES BY GEOGRAPHIC ZONE
- NORTH AMERICA 44%, 8,828 million euros
- EUROPE 38%, 7,774 million euros
- REST OF THE WORLD 18%, 3,661 million euros
BENEFITS & REWARDS SERVICES REVENUES BY REGION
- LATIN AMERICA 35%
- EUROPE, ASIA, UNITED STATES 65%
- 500,000 clients
- 36 million beneficiaries and consumers
- 1.7 million affiliated merchants