Fiscal 2022 Universal Registration Document

3.2.3 Revenues

3.2 Fiscal year performance

3.2.3 Revenues

3.2.3 Revenues

REVENUES BY ACTIVITY

REVENUES(in million euros) FISCAL 2022 FISCAL 2021 RESTATED ORGANIC GROWTH* ORGANIC GROWTH EXTERNAL GROWTH CURRENCY EFFECT TOTAL GROWTH
Business & Administrations Business & Administrations

FISCAL 2022

11,167

Business & Administrations

FISCAL 2021

8,884

Business & Administrations

RESTATED ORGANIC GROWTH*

+22.7 %

Business & Administrations

ORGANIC GROWTH

+22.7 %

Business & Administrations

EXTERNAL GROWTH

-1.8 %

Business & Administrations

CURRENCY EFFECT

+4.8 %

Business & Administrations

TOTAL GROWTH

+25.7 %

Healthcare & Seniors Healthcare & Seniors

FISCAL 2022

5,459

Healthcare & Seniors

FISCAL 2021

4,762

Healthcare & Seniors

RESTATED ORGANIC GROWTH*

+4.0 %

Healthcare & Seniors

ORGANIC GROWTH

+8.1 %

Healthcare & Seniors

EXTERNAL GROWTH

+0.5 %

Healthcare & Seniors

CURRENCY EFFECT

+6.0 %

Healthcare & Seniors

TOTAL GROWTH

+14.6 %

Education Education

FISCAL 2022

3,637

Education

FISCAL 2021

3,041

Education

RESTATED ORGANIC GROWTH*

+22.0 %

Education

ORGANIC GROWTH

+14.3 %

Education

EXTERNAL GROWTH

-2.5 %

Education

CURRENCY EFFECT

+7.7 %

Education

TOTAL GROWTH

+19.6 %

ON-SITE SERVICES

ON-SITE SERVICES

FISCAL 2022

20,263

ON-SITE SERVICES

FISCAL 2021

16,687

ON-SITE SERVICES

RESTATED ORGANIC GROWTH*

+17.0 %

ON-SITE SERVICES

ORGANIC GROWTH

+17.0 %

ON-SITE SERVICES

EXTERNAL GROWTH

-1.3 %

ON-SITE SERVICES

CURRENCY EFFECT

+5.7 %

ON-SITE SERVICES

TOTAL GROWTH

+21.4 %
BENEFITS & REWARDS SERVICES

BENEFITS & REWARDS SERVICES

FISCAL 2022

865

BENEFITS & REWARDS SERVICES

FISCAL 2021

745

BENEFITS & REWARDS SERVICES

RESTATED ORGANIC GROWTH*

+14.2 %

BENEFITS & REWARDS SERVICES

ORGANIC GROWTH

+14.2 %

BENEFITS & REWARDS SERVICES

EXTERNAL GROWTH

-0.6 %

BENEFITS & REWARDS SERVICES

CURRENCY EFFECT

+2.6 %

BENEFITS & REWARDS SERVICES

TOTAL GROWTH

+16.2 %
Elimination Elimination

FISCAL 2022

(3)

Elimination

FISCAL 2021

(3)

Elimination

RESTATED ORGANIC GROWTH*

 

Elimination

ORGANIC GROWTH

 

Elimination

EXTERNAL GROWTH

 

Elimination

CURRENCY EFFECT

 

Elimination

TOTAL GROWTH

 

TOTAL GROUP

TOTAL GROUP

FISCAL 2022

21,125

TOTAL GROUP

FISCAL 2021

17,428

TOTAL GROUP

RESTATED ORGANIC GROWTH*

+16.9 %

TOTAL GROUP

ORGANIC GROWTH

+16.9 %

TOTAL GROUP

EXTERNAL GROWTH

-1.2 %

TOTAL GROUP

CURRENCY EFFECT

+5.5 %

TOTAL GROUP

TOTAL GROWTH

+21.2 %

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*As part of the streamlining of the organization in certain regions, some contracts or operations have been reallocated between segments, with main impacts being in Europe from Education to Healthcare & Seniors.

Fiscal 2022 consolidated revenues reached 21.1 billion euros, up +21.2% year-on-year, driven by organic growth of +16.9%, a net contribution from acquisitions and disposals of -1.2% and a strong positive currency impact of +5.5%.

ON-SITE SERVICES

Fiscal 2022 On-site Services organic revenue growth was up+17.0%. The recovery continued throughout the year quarter by quarter. By the fourth quarter, Business & Administrations were back up over 100% of the 2019 level. Corporate Services has substantially recovered in the last two quarters of the year, since the end of the Omicron wave, with a major return to the office.

Sports & Leisure also had a significant recovery in the Second half of Fiscal 2022 as events and conventions picked up very strongly. Schools was impacted by the sale of the Childcare activities since March 2022 and some contract losses.

The performance of the main segments relative to Fiscal 2019 revenues is as follows:

  % OF FISCAL 2019 REVENUES, AT CONSTANT CURRENCIES  
AT CONSTANT RATES

Q3

FY2021

Q4

FY2021

Q1

FY2022

Q2

FY2022

Q3

FY2022

Q4

FY2022

Business & Administrations 78 % 82 % 91 % 91 % 97 % 101 %
Of which Corporate Services 75 % 79 % 87 % 89 % 93 % 98 %
Of which Sports & Leisure 22 % 43 % 64 % 61 % 83 % 90 %
Education 79 % 85 % 92 % 88 % 90 % 85 %
Of which Schools 88 % 99 % 104 % 92 % 88 % 79 %
Of which Universities 72 % 71 % 84 % 84 % 91 % 91 %
Healthcare & Seniors 96 % 100 % 105 % 104 % 102 % 102 %
On-site Services 83 % 87 % 95 % 94 % 97 % 99 %
Benefits & Rewards Services 96 % 97 % 107 % 106 % 111 % 115 %
Group 83 % 87 % 95 % 94 % 97 % 100 %

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In Fiscal 2022, Facilities Management services were up +2.9%, having been particularly resilient during the crisis, and well up on Fiscal 2019 levels at 108% in the fourth quarter. Food services were up strongly at +29.3%, as the recovery came through, reaching 94% of Fiscal 2019 in the fourth quarter of Fiscal 2022.

Key performance indicators improved significantly in Fiscal 2022:

  • client retention rate was 94.5%, up +140 bps compared to the previous year. This record performance was the result of an improvement in almost all regions, and particularly in North America. In France, difficult inflation negotiations, particularly in public sector schools led to some contract exits;
  • new sales development was up +150 bps at 7.5%, with a solid contribution from all segments. Total development, including cross-selling, was 1.5 billion euros;
  • as a result, the net new business signed during the year was more than 300 million euros. The in-year net new business contribution remained slightly negative;
  • same site sales growth was strong at +21.0% due to the progressive post-Covid recovery, as well as a solid contribution from cross-selling.