Fiscal 2022 Universal Registration Document

2.5 Non-financial reporting

2.5.1 Improving the Quality of Life of our employees, safely

Workforce by segment and activity

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In Fiscal 2022, the total number of employees increased by +2.4% to 421,991 at the end of the year, compared to a +16.9% restated organic growth in our revenues⁽¹⁾. Our business had started to recover in the second half of Fiscal 2021, when the number of employees had already increased by the end of the period.

Variations in the workforce by segment are as follows:

• Business and Administrations: the +6.5% increase in the workforce, compared with restated organic growth of +22.7%, is mainly the result of:
  • the post-Covid recovery of the Sports and Leisure business in North America and the United Kingdom, which alone accounted for more than half of the increase for the year,
  • the increase in on-site teams in Business Services, mainly in the United States, India, Chile and Brazil, as consumers gradually returned to their places of work. This increase in the workforce was partially offset by the divestment of certain operations and the exit from a few countries during the year;

• Healthcare & Seniors: the -3.8% decline in the workforce is mainly due to:
  • the demobilization of the Covid-19 rapid testing centers contract in the United Kingdom in April 2022,
  • the Homecare business, in which employee recruitment and retention has become complicated in the post-Covid context, and in particular following the United Kingdom exit from the European Union.
• Education: the number of employees is down by -3.2%, whereas the restated organic growth in revenues for this activity is up +22%. This discrepancy between the change in the number of employees and the change in revenues is mainly explained by the sale of the Childcare business in March 2022 and the corresponding departure of 3,100 employees who were transferred to the buyer. In addition, the size of the workforce grew in North America, thanks to a 3,000 employee increase in the universities compared to the previous year. Workforce also increased in India by +2,400 employees.
• Benefits & Rewards Services: the number of employees increased by +8.3%, in line with current business trends.
• Finally, the headquarters workforce decreased by -1.1%, in line with the implementation of the GET⁽²⁾ plan and the control of structural costs.

Workforce by region

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The share of the workforce in North America is increasing, mainly due to the Universities and the Sports and Leisure businesses. Overall, the workforce in this region rose by +8.8%, in line with organic revenue growth of +24.0% over the year.