| FISCAL 2022 | FISCAL 2021 | CHANGE | |
|---|---|---|---|
| Resignations (less than 3 months) | Resignations (less than 3 months) FISCAL 202234,783 |
Resignations (less than 3 months) FISCAL 202125,125 |
Resignations (less than 3 months) CHANGE+9,658 |
| Resignations (after 3 months) ☑ | Resignations (after 3 months) ☑ FISCAL 202287,578 |
Resignations (after 3 months) ☑ FISCAL 202174,149 |
Resignations (after 3 months) ☑ CHANGE+13,429 |
| TOTAL RESIGNATIONS | TOTAL RESIGNATIONSFISCAL 2022122,361 | TOTAL RESIGNATIONSFISCAL 202199,274 | TOTAL RESIGNATIONSCHANGE+23,087 |
| Dismissals or redundancy | Dismissals or redundancy FISCAL 202245,557 |
Dismissals or redundancy FISCAL 202141,232 |
Dismissals or redundancy CHANGE+4,325 |
| Retirement and other reasons | Retirement and other reasons FISCAL 20226,007 |
Retirement and other reasons FISCAL 20217,949 |
Retirement and other reasons CHANGE-1,942 |
| TOTAL NUMBER OF DEPARTURES | TOTAL NUMBER OF DEPARTURESFISCAL 2022173,925 | TOTAL NUMBER OF DEPARTURESFISCAL 2021148,455 | TOTAL NUMBER OF DEPARTURESCHANGE+25,470 |
The number of departures increased compared to the previous fiscal year, primarily due to resignations, up by +23% during the year. This increase is linked to the significant wave of resignations in various regions where Sodexo operates, including North America, Europe and Brazil. This indicator also influences our employee retention rate, described below.
The remainder of the change in departures is due to an increase in redundancies of +4,325, mainly in Sodexo Live! for North America as a result of a reduction in the active employee base as our business began to recover. The Employment Protection Plan in France, signed in Fiscal 2021, resulted in the departure of 800 employees during the year, half of whom were laid off and the other half left voluntarily.
| FISCAL 2022 | FISCAL 2021 | |
|---|---|---|
| Retention rate for total workforce☑ | Retention rate for total workforce☑ FISCAL 202279.1% |
Retention rate for total workforce☑ FISCAL 202181.9% |
| Retention rate for site managers☑ | Retention rate for site managers☑ FISCAL 202283.6% |
Retention rate for site managers☑ FISCAL 202187.9% |
The retention rate is calculated on the basis of employees who have been with the Group for at least three months.
In North America, South America and Europe, the retention rate decreased compared to the previous year due to a tight labor market with historically low unemployment rates and significant waves of resignations. However, the retention rate improved in Asia, particularly in China, due to actions taken to better target recruitment.
In order to strengthen the Sodexo employer brand and to improve employee retention, the Group launched a global campaign in Fiscal 2022 to offer a differentiated employee value proposition, based on the following three pillars:
This campaign aims to reaffirm and communicate to all employees and potential employees the values of Sodexo and the benefits of working for the Group. It acts as a differentiator in the job market to attract new talent. The first actions in this campaign have been launched in France and the United States, primarily impacting recruitment positively. The outcomes of this campaign on retention will appear at a later stage.
More information on this global campaign can be found on page 72-73.
| SEPTEMBER 2021 | JUNE 2020 | CHANGE | |
|---|---|---|---|
| Number of respondents | Number of respondents SEPTEMBER 2021211,484 |
Number of respondents JUNE 2020193,704 |
Number of respondents CHANGE+9.2% |
| Response rate(1) | Response rate (1)SEPTEMBER 202162.9% |
Response rate (1)JUNE 202059.0% |
Response rate (1)CHANGE+3.9 pts |
| Employee engagement rate ☑ | Employee engagement rate ☑ SEPTEMBER 202178.3% |
Employee engagement rate ☑ JUNE 202080.1% |
Employee engagement rate ☑ CHANGE-1.8 pt |
| Employee Net Promoter Score(2) | Employee Net Promoter Score (2)SEPTEMBER 202130.9 |
Employee Net Promoter Score (2)JUNE 202039.3 |
Employee Net Promoter Score (2)CHANGE-8.40 |
| % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace(3) | % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace(3) SEPTEMBER 202183.4% |
% of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace(3) JUNE 202082.4% |
% of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace(3) CHANGE+1.0 pt |
| % of employees considering Sodexo to be a socially and environmentally responsible company(3) | % of employees considering Sodexo to be a socially and environmentally responsible company (3)SEPTEMBER 202180.2% |
% of employees considering Sodexo to be a socially and environmentally responsible company (3)JUNE 202080.3% |
% of employees considering Sodexo to be a socially and environmentally responsible company (3)CHANGE-0.1 pt |
(1) Adjusted for employees not present due to furlough.
(2) Employee Net Promoter Score measures whether employees would recommend Sodexo as a place to work. Calculated by subtracting the share of Detractors from share of Promoters. Results go from -100 to 100.
(3) Result adjusted in September 2020 in order to respect the same calculation methodology between both surveys.
The engagement rate is a key performance indicator for Sodexo, which seeks to become one of the most valued companies by its employees worldwide.
