#Optimize
Sodexo leverages artificial intelligence to improve its operations and the consumer experience.
By harnessing the power of data and new technology efficiently and responsibly, Sodexo provides its teams with advanced analytics and management tools to deliver optimal services to its clients and consumers.
Among the solutions developed, 4Site is able to better understand and anticipate consumer behavior by analyzing their satisfaction and the performance and sustainability of the offerings, and can adapt the services offered to clients at 750 sites accordingly.
The culinary and operational teams also use AI to generate seasonal menus and create customized recipes tailored to clients’ specific constraints and requests.
Other solutions allow the on-site teams to better predict staffing requirements and manage their procurement and production based on the number of guests, thereby reducing food waste.
For instance, PowerChef, which is already deployed at over 500 sites, can estimate the number of guests with more than 85% accuracy. The Pricing tool also helps Sodexo offer fair pricing for all the Group’s clients. Fully integrated into the business process, AI provides the ability to set the right price for the right product at some 1,000 sites in the U.S., the UK & Ireland and France. In addition, Sodexo optimizes its supply logistics with its smart solution for managing its purchasing catalogues. With its Product Swap solution, the Group can also identify opportunities to swap products based on their availability, the recipes and commercial constraints.
#Freeup
To create new food experiences, Sodexo inaugurated “contactless” stores.
At T-Mobile Park baseball Stadium in Seattle in the United States and at American Express Stadium in Brighton in the UK, managed by Sodexo Live!, consumers now just need to enter the fully automated retail area by scanning their payment method, choose their products from the wide selection offered, then simply exit to finalize their purchase.
No more waiting at checkouts, everything is smooth and fast! In France, more than 2,000 spectators at the 2024 Roland-Garros tennis tournament also enjoyed the first autonomous experience in the tournament’s history.
Far from being reserved only for sporting events, contactless stores are also being rolled out at companies, universities and hospitals. In Brazil, Sodexo is expanding its autonomous NoPonto micro-markets, open 24/7, currently available in 60 companies and schools across the country. Every day, over 250 students and teachers at the Colégio Bandeirantes de São Paulo can select from a diverse range of food choices with a fast, efficient buying process, on a self-service basis or via the Sodexo app. It is also along these lines that Sodexo has rethought the micro-market concept in the United States with Eat>NOW, currently in place at companies and on college campuses in the U.S.