Message from Sophie Bellon
”We reached the end of a cycle during which we have achieved major transformative milestones, laying solid foundations for the future. We have actively managed our portfolio to refocus it on our core activities of Food and Services through decisive strategic choices.”
In the immediate aftermath of Covid, we had to lead Sodexo through a deep transformation to reposition the Group as a pure-play Food and Services company. This has involved a number of structural changes, all aimed at building a stronger, more focused Sodexo. In 2025, we reached the end of a cycle during which we have achieved major transformative milestones, laying solid foundations for the future.
We have actively managed our portfolio to refocus it on our core activities of Food and Services through decisive strategic choices. The sales of our Childcare and Homecare businesses, followed by the successful spin-off of Pluxee in 2024, marked major steps in this journey. Today, Sodexo operates in 43 countries, in which we are expanding our reach through targeted acquisitions in key markets such as China in 2024 as well as the project in Spain with Grupo Mediterránea in 2025.
Our Food Services now represent 66% of our portfolio, up from 62% in Fiscal 2022.
We have invested in our core Food Services activity to drive the modernization of our offer, leveraging data-driven consumer insights and strengthening culinary, digital, and sustainability features of the consumer experience we propose. Our digital reach has grown significantly, with almost 6 million active consumers on our digital ecosystems, compared to 1.2 million in Fiscal 2022.
To improve effectiveness and agility, we reorganized our organization to place P&L accountability directly within region and country. We have also undertaken the transformation of our operating model. This has translated into significant progress within our supply chain, which is at the heart of our operations. Compliance with food catalogues has improved from less than 70% in Fiscal 2022 to 78% in Fiscal 2025 and we optimized SKUs in Food services. On the technology front, we have maintained investments of 500 million euros per year. Artificial intelligence is now embedded across our operations, from kitchen workflows to staffing, pricing, and procurement.
This helps us drive efficiency, improve quality, and empower our teams to focus on what truly matters: service excellence. Our Global Business Services centers in Porto, Mumbai, and Bogota deliver greater productivity to our support functions, while more than 40 standardized processes have brought enhanced service quality and continued innovation.
This progress enables Sodexo to strengthen its positive impact, in line with our company’s mission, and to lead the industry in sustainability. This year was also marked by the successful completion of our Better Tomorrow 2025 sustainability roadmap. We have focused on our people, ensuring employee safety with our Zero Harm Mindset and Have a Safe Day awards programs, achieving a record low Lost Time Injury Rate of 0.45, down from 0.65 in Fiscal 2022.