Universal Registration Document - Fiscal 2023

2.1. Corporate responsibility at Sodexo

2.1.5 Top 5 critical issues and actions put in place

Focus on

Top 5 critical issues and actions put in place

DEFINITION	CHALLENGE	ACTIONS
SAFETY AND QUALITY OF FOOD & FM SERVICES Food hygiene and quality mean sufficient access to safe and nutritious food that is properly washed, stored, cooked and preserved. Quality and safety of Facilities Management services include the selection of cleaning products and amenities that are not harmful to people.	SAFETY AND QUALITY OF FOOD & FM SERVICES Food hygiene and quality mean sufficient access to safe and nutritious food that is properly washed, stored, cooked and preserved. Quality and safety of Facilities Management services include the selection of cleaning products and amenities that are not harmful to people. CHALLENGE Access to sufficient amounts of safe and nutritious food is key to promoting good health. Unsafe food containing harmful bacteria, viruses, parasites or chemical substances can cause more than 200 different diseases. Sodexo serves 80 million consumers each day and has committed to provide them with healthy lifestyle options every day.	SAFETY AND QUALITY OF FOOD & FM SERVICES Food hygiene and quality mean sufficient access to safe and nutritious food that is properly washed, stored, cooked and preserved. Quality and safety of Facilities Management services include the selection of cleaning products and amenities that are not harmful to people. ACTIONS 96.6% of Group revenues come from countries having either ISO 9001 or ISO 22000 certification for food safety.
OCCUPATIONAL HEALTH & SAFETY Providing a safe working environment and ensuring the health and safety of workers through adequate protection is among companies’ duties to their employees, in particular in physical activities such as catering and Facilities Management. Health & safety policies include the identification of risks through regular risk assessments as well as monitoring and analysis of working accidents and the definition of corrective measures.	OCCUPATIONAL HEALTH & SAFETY Providing a safe working environment and ensuring the health and safety of workers through adequate protection is among companies’ duties to their employees, in particular in physical activities such as catering and Facilities Management. Health & safety policies include the identification of risks through regular risk assessments as well as monitoring and analysis of working accidents and the definition of corrective measures. CHALLENGE Sodexo employs 430,000 people worldwide and also uses subcontractors. Its employees work in a wide variety of environments and are therefore exposed to a wide variety of health and safety risks.	OCCUPATIONAL HEALTH & SAFETY Providing a safe working environment and ensuring the health and safety of workers through adequate protection is among companies’ duties to their employees, in particular in physical activities such as catering and Facilities Management. Health & safety policies include the identification of risks through regular risk assessments as well as monitoring and analysis of working accidents and the definition of corrective measures. ACTIONS 0.55 Lost Time Incident Rate (LTIR).
FOOD WASTE Food waste may occur at any stage of the food supply chain (production, transportation, processing, retail and consumption) and is a major part of the impact of agriculture on climate change and other environmental issues. Prevention and reduction of food waste through programs, initiatives, innovative systems & technologies, awareness & behavior measures, etc. and applying principles of circular economy is now more important than ever.	FOOD WASTE Food waste may occur at any stage of the food supply chain (production, transportation, processing, retail and consumption) and is a major part of the impact of agriculture on climate change and other environmental issues. Prevention and reduction of food waste through programs, initiatives, innovative systems & technologies, awareness & behavior measures, etc. and applying principles of circular economy is now more important than ever. CHALLENGE Commercial and collective catering is a major source of food waste. Food waste has been identified as a major area of action for Sodexo. Food waste prevention and reduction can also have a great environmental and financial impact.	FOOD WASTE Food waste may occur at any stage of the food supply chain (production, transportation, processing, retail and consumption) and is a major part of the impact of agriculture on climate change and other environmental issues. Prevention and reduction of food waste through programs, initiatives, innovative systems & technologies, awareness & behavior measures, etc. and applying principles of circular economy is now more important than ever. ACTIONS Sodexo is the first global food services company to have connected its financing to actions to prevent food waste. In 2023, Sodexo has reduced food waste by -37.6% on sites having deployed WasteWatch program.
BUSINESS INTEGRITY Key stakeholders (investors, regulators, customers, partners, etc.) expect companies to adopt transparent and responsible business practices including in their supply chain, that comply with all applicable laws and regulations and respect of ethical principles. This issue covers several main topics: anti-corruption, fair and open competition, ethical decision-making, the use and protection of Sodexo’s assets and tax evasion.	BUSINESS INTEGRITY Key stakeholders (investors, regulators, customers, partners, etc.) expect companies to adopt transparent and responsible business practices including in their supply chain, that comply with all applicable laws and regulations and respect of ethical principles. This issue covers several main topics: anti-corruption, fair and open competition, ethical decision-making, the use and protection of Sodexo’s assets and tax evasion. CHALLENGE The Group works with suppliers located in countries at risk in terms of ethical breaches, mainly corruption. Sodexo is also involved in sectors where competition is high, which increases the risk of ethical transgressions.	BUSINESS INTEGRITY Key stakeholders (investors, regulators, customers, partners, etc.) expect companies to adopt transparent and responsible business practices including in their supply chain, that comply with all applicable laws and regulations and respect of ethical principles. This issue covers several main topics: anti-corruption, fair and open competition, ethical decision-making, the use and protection of Sodexo’s assets and tax evasion. ACTIONS 100% of workforce works in countries having the Sodexo Statement of Business Integrity available in at least one official language.
RESPECT OF HUMAN AND WORKERS’ RIGHTS IN THE SUPPLY CHAIN Human rights and fundamental freedoms are stated by the Universal Declaration of Human Rights. Building responsible traceable supply chains enables protection and promotion of human rights and fundamental freedoms, including, but not limited to eradication of forced labor, child labor, discrimination, non-respect of freedom of association and collective bargaining.	RESPECT OF HUMAN AND WORKERS’ RIGHTS IN THE SUPPLY CHAIN Human rights and fundamental freedoms are stated by the Universal Declaration of Human Rights. Building responsible traceable supply chains enables protection and promotion of human rights and fundamental freedoms, including, but not limited to eradication of forced labor, child labor, discrimination, non-respect of freedom of association and collective bargaining. CHALLENGE Sodexo works with suppliers located on every continent around the world, while the Purchasing Department has employees based across the Group’s different geographies. Some of these countries where Sodexo operates, and purchases have potentially high human rights risks.	RESPECT OF HUMAN AND WORKERS’ RIGHTS IN THE SUPPLY CHAIN Human rights and fundamental freedoms are stated by the Universal Declaration of Human Rights. Building responsible traceable supply chains enables protection and promotion of human rights and fundamental freedoms, including, but not limited to eradication of forced labor, child labor, discrimination, non-respect of freedom of association and collective bargaining. ACTIONS 95,0% of spend comes from contracted suppliers having signed the Sodexo Supplier Code of Conduct.

For more information on risk management, see chapter 6 of the Universal Registration Document.