2.2. Impact on Individuals
2.2.1 Achievements for IndividualsAchievements for Individuals
Sodexo believes that impact on individuals goes beyond employees and affects the people Sodexo serve on a daily basis. Sodexo fosters a positive corporate culture that is conducive to personal development, innovation and productivity. The three pillars of Sodexo’s employer brand, “Belong, Act and Thrive”, underpin its employee value proposition and provide a common framework for the entire Company on how to attract, recruit, retain, reward and develop its employees. Working with Sodexo is more than a job!
#BELONG
ACCESS, the platform that connects on-site employees in India
India employs over 48,000 people at more than 1,100 sites. To improve employee experience, our local teams developed a new digital platform: Access. Initially reserved for transactional HR functions, the platform quickly transformed, offering new options focusing on employee needs and usage such as engagement, feedback and even colleague recognition. The 98% of on-site employees use it and the fact that the engagement rate in India is 95.3% demonstrate the value of such a tool for employee experience. The Access platform is currently being rolled out across the Group.
80.4% workforce retention rate
#THRIVE
Operations Academy – better training for on-site teams
In 2023, Sodexo launched Operations Academy, a global onboarding program for on-site employees, which is 95% of the workforce. Their presence and performance are key to the continuity and efficiency of our client operations. This program is designed to reduce staff turnover by offering attention and training around key moments in a new employee’s arrival. The Operations Academy offers on-site employees a high-quality, meaningful onboarding experience and, in particular, specific training on health and safety at work, as well as excellent customer service practices and an introduction to Sodexo. These aspects were highlighted during the needs analysis phase prior to its design. It is currently in test phase at more than 70 sites around the world and roll-out will begin next year.
“People are central to our corporate strategy.
Our Employer Promise provides us with the framework to act and improve our employees’ experience in the spirit of progress.
We are proud to have launched social innovations that set us apart in the talent market and positively impact our team engagement and retention.
Sodexo’s VITA program, the IUF agreement on stopping violence against women and the Empathetic and Collective Leadership program are all good examples of ways that enable us to reduce employee absenteeism and stabilize our retention rate.”
#BELONG
Voice, our employees’ exceptional commitment
Sodexo conducts a biannual employee engagement survey called “Voice”. In 2023, one year on from the launch of the Employer Promise, Sodexo’s employee engagement rate reached 82.5% (up 4.2 points from 2021). This exceptional figure was driven by record participation of more than 243,000 respondents including Pluxee (up 10.3 points from 2021). This positive trend is also reflected in the Employee Net Promoter Score (eNPS), which reached 36.4 in 2023 (up 5.4 points from 2021). This means that 55.5% of our employees would recommend Sodexo as a good company to work for. Measuring employee engagement is essential to continuously improve their experience and make Sodexo a place where employees feel part of a team, find meaning in their actions and can grow. The next survey will take place in 2025. In the meantime, the action plans currently being rolled out will help us to continue to progress on the various points of attention revealed by the survey, to maintain the improvement momentum.