Universal Registration Document - Fiscal 2023

• Vita by Sodexo, a program that introduces a common foundation for employee benefits across the globe with a minimum package of Parental and Care Leave, Life Insurance Benefit (equivalent to 1 year of salary) and an Assistance phone line. The launch of Vita by Sodexo demonstrates the Group’s commitment to contribute to the personal, financial, and family well-being of all our employees regardless of the country in which they work or the entity which employs them. Sodexo is the first Group of its industry to launch this kind of program at a global level. By the end of 2024, at least 60% of total countries will benefit from Vita by Sodexo;
• the Sodexo Academy, which organizes all the Group’s training and aligns them on specific professional paths to offer our employees better support for their career. One priority action of Sodexo Academy is to focus on front liners through its Operations Academy described on page 44;
• the design and launch of the Empathetic and Collective Leadership Program that aims at helping our leaders and managers to acquire and develop the necessary soft skills to manage the teams more efficiently, by assuring their well-being and thus reinforcing productivity.

Lastly, employee retention has been a strong focus during Fiscal 2023 and has even been included as a performance objective in the bonus plan for all employees eligible to the Group’s Bonus plan. Indeed, the Group considers that all employees, can, on their own way contribute to employee retention improvement. Retention is a collective effort, everyone can be a strong witness of the EVP.

Hiring, excluding acquired companies and staff takeovers

The reduction in hiring during Fiscal 2023 despite an overall increase in our workforce is the result of the improvement of our employee retention.

As a consequence, in North America, the number of hires decreased by more than one fourth, i.e. 20,000 less hires against Fiscal 2022, which allowed our On-site teams and Human Resources teams to focus, solely, on employee retention and the upskilling of our teams.

In India, the employees willing to help their families during harvest season are helped by Sodexo which allows them to remain in our workforce and return to work once the season is over, which helps to lower our recruitment needs. Still in India, the Win Back program continues to be rolled out and motivates former trained employees to rejoin Sodexo.

Since 2018, the hiring of refugees continues to be a focus at all levels of the organization: 6,300 refugees have been hired by Sodexo, with Brazil and Chili leading the way.

Breakdown of departures by reason for permanent contracts (excluding site losses)