| JUNE 2023 | JUNE 2021 | CHANGE | |
|---|---|---|---|
| Number of respondents(1) | Number of respondents (1)JUNE 2023 238,721 |
Number of respondents (1)JUNE 2021 207,770 |
Number of respondents (1)CHANGE +14.9% |
| Response rate(2) | Response rate (2)JUNE 2023 72.9% |
Response rate (2)JUNE 2021 62.6% |
Response rate (2)CHANGE +10.3 pts |
| Employee engagement rate ☑ | Employee engagement rate ☑ JUNE 2023 82.5% |
Employee engagement rate ☑ JUNE 2021 78.3% |
Employee engagement rate ☑ CHANGE +4.2 pt |
| Employee Net Promoter Score(3) | Employee Net Promoter Score (3)JUNE 2023 36.4 |
Employee Net Promoter Score (3)JUNE 2021 30.9 |
Employee Net Promoter Score (3)CHANGE 5.50 |
| % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace | % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace JUNE 2023 86.0% |
% of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace JUNE 2021 83.4% |
% of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace CHANGE +2.6 pt |
| % of employees considering Sodexo to be a socially and environmentally responsible company | % of employees considering Sodexo to be a socially and environmentally responsible company JUNE 2023 83.1% |
% of employees considering Sodexo to be a socially and environmentally responsible company JUNE 2021 80.2% |
% of employees considering Sodexo to be a socially and environmentally responsible company CHANGE +2.9 pt |
(1) Pluxee’s respondents represent 4,576 for 2023 edition and 3,714 for 2021; including them, total Group’s respondents are 243,297 for 2023 and 211,484 for 2021.
(2) The response rate has been adjusted for employees who were not included for specific reasons: activities in order to be sold and site closures, or countries where the Group decided not to prioritize the survey such as Turkey where the earthquake in February 2023 mobilized the teams, or Chili which was under a general Unions representation renewal. In total, 87% of the Group’s employees were invited to respond to the 2023 edition against 83% in 2021 edition.
(3) Employee Net Promoter Score measures whether employees would recommend Sodexo as a place to work. Calculated by subtracting the share of Detractors from share of Promoters. Results go from -100 to 100.
Every two years, the Group conducts a Voice employee engagement survey in all countries where Sodexo operates. This simple and agile survey is made of less than 20 questions and allows Sodexo to adjust its HR roadmap according to the results. The engagement rate is a key performance indicator for Sodexo, which seeks to become one of the most valued companies by its employees worldwide.
The results obtained this year are the reflection of the initiatives launched around our EVP.
In 2023, Sodexo’s tenth employee engagement survey beat the record with 238,721 participants for the On-site Services, and a participation rate of 72.9%, up +10,3 points compared to the previous survey in 2021. Sodexo’s employee engagement reached 82.5%, an increase of +4.2 points compared to 2021. In addition, in 2023 the Employee Net Promoter Score (eNPS) reached 36.4 (+5.5 points compared to 2021). Voice results help us to define global and local action plans, to continuously improve the areas that matter for our employees. This feedback is key to continuing to make Sodexo a great place to work where employees belong to a team, act with purpose and thrive in their own way.
The next engagement survey will take place in 2025.
| FISCAL 2023 | FISCAL 2022 | |
|---|---|---|
| % of off-site managers promoted internally | % of off-site managers promoted internally FISCAL 2023 9,7% |
% of off-site managers promoted internally FISCAL 2022 8,4% |
| % of on-site managers promoted internally | % of on-site managers promoted internally FISCAL 2023 14,1% |
% of on-site managers promoted internally FISCAL 2022 10,8% |
| % of on-site employees promoted internally | % of on-site employees promoted internally FISCAL 2023 3,0% |
% of on-site employees promoted internally FISCAL 2022 2,9% |
Sodexo has always been very attached to social promotion. In Fiscal 2023, as a result of the strong growth in revenues and the staff reductions in certain areas internal promotion increased at all levels of the Group, on-site and off-site, in line with our Employee Value Proposition targeted at all of our workforce.
| FISCAL 2023 | FISCAL 2022 | |
|---|---|---|
| % Workforce working part-time | % Workforce working part-time FISCAL 2023 26,7% |
% Workforce working part-time FISCAL 2022 26,9% |
In addition to offering flexible work conditions, Sodexo guarantees regular and timely payment of wages to all of its employees around the world. The number of employees working part-time is slightly down compared to the pre-Covid period, due in particular to the Sports & Leisure activity, where employees are offered more full-time work.
| FISCAL 2023 | FISCAL 2022 | |
|---|---|---|
| % of Group revenues of countries having one or more OHSAS 18001 or ISO 45001 ☑ | % of Group revenues of countries having one or more OHSAS 18001 or ISO 45001 ☑ FISCAL 2023 90.8% |
% of Group revenues of countries having one or more OHSAS 18001 or ISO 45001 ☑ FISCAL 2022 90.9% |
| Number of work-related accidents requiring leave ☑ | Number of work-related accidents requiring leave ☑ FISCAL 2023 2,124 |
Number of work-related accidents requiring leave ☑ FISCAL 2022 2,359 |
| Average number of work day absences per employee due to work-related and non-work-related accident or illness (1) | Average number of work day absences per employee due to work-related and non-work-related accident or illness (1)FISCAL 2023 11.5 |
Average number of work day absences per employee due to work-related and non-work-related accident or illness (1)FISCAL 2022 11.8 |
| LTIR ☑ | LTIR ☑ FISCAL 2023 0.55 |
LTIR ☑ FISCAL 2022 0.65 |
| Best performance: LTIR for the Energy & Resources activities | Best performance: LTIR for the Energy & Resources activities FISCAL 2023 0.08 |
Best performance: LTIR for the Energy & Resources activities FISCAL 2022 0.07 |
| % LTIR reduction ☑ | % LTIR reduction ☑ FISCAL 2023 -15.4% |
% LTIR reduction ☑ FISCAL 2022 -8.5% |
(1) Excluding days of absence due to non-work-related accidents or illnesses in India, in order to have comparable data for both years.
