| FISCAL 2023 | FISCAL 2022 | CHANGE | |
|---|---|---|---|
| Total number of training hours* | Total number of training hours *FISCAL 2023 4,755,362 |
Total number of training hours *FISCAL 2022 4,836,136 |
Total number of training hours *CHANGE -1.7% |
| Average number of hours of training per employee | Average number of hours of training per employee FISCAL 2023 11.2 |
Average number of hours of training per employee FISCAL 2022 11.7 |
Average number of hours of training per employee CHANGE -4.3% |
| % of Group revenues of countries employing environmental experts | % of Group revenues of countries employing environmental experts FISCAL 2023 99.7% |
% of Group revenues of countries employing environmental experts FISCAL 2022 99.5% |
% of Group revenues of countries employing environmental experts CHANGE +0.2 pt |
| % of on-site management trained on sustainable practices | % of on-site management trained on sustainable practices FISCAL 2023 16.7% |
% of on-site management trained on sustainable practices FISCAL 2022 11.7% |
% of on-site management trained on sustainable practices CHANGE +5.0 pts |
| % of senior leaders trained on sustainable practices | % of senior leaders trained on sustainable practices FISCAL 2023 36.9% |
% of senior leaders trained on sustainable practices FISCAL 2022 31.0% |
% of senior leaders trained on sustainable practices CHANGE +5.9 pts |
| % of on-site management & senior leaders trained on sustainable practices | % of on-site management & senior leaders trained on sustainable practices FISCAL 2023 17.4% |
% of on-site management & senior leaders trained on sustainable practices FISCAL 2022 12.3% |
% of on-site management & senior leaders trained on sustainable practices CHANGE +5.1 pts |
* The number of training hours excludes Germany due to constraints imposed by trade unions. It is underestimated in France where the number of training hours is only captured for active employees as of August 31.
Investing in the development of our employees through training is a priority for Sodexo to ensure that social elevation works. The reduction in average training hours by employee vs Fiscal 2022 comes mainly from a reduced training format to adapt to operational priorities.
We refocused Sodexo Academy in 2022 to offer training programs to enhance the positive experience of employees and to guarantee that our employees have the necessary skills to work effectively with our clients.
One of the priorities of the Sodexo Academy is to focus on frontline staff who represent 95% of our total workforce. Following feedback and insights from the leadership community and 6,000 frontline employees, the global learning and development team is working closely with the regional teams to deliver a global standard for frontline teams, with a specific focus on onboarding, customer service and health and safety.
Sodexo Academy is also committed to fighting illiteracy, which is still unfortunately too often present in the world. Therefore, in France, where illiteracy represents more than 7% of the overall population, Sodexo offers its employees a dedicated learning path in partnership with the Greta, a professional training network belonging to the French Education Ministry. In 2023, more than 130 voluntary employees followed a 6-months training program of 180 hours, graduating in July 2023. Requests continue to arrive and from today to 2025, another 500 employees will have followed this training program against illiteracy in France.
Since 2021, more than 2,000 employees in France and 200 Global Senior Leaders participated in the Global training program for empathetic and collective leadership, under Sodexo Academy supervision. This program aims at building an empathetic culture among our teams, in a co-construction and collaborative spirit for a better global performance. Given the positive feedback on this program and the impact on our employee’s engagement, we will continue to deploy this program to 1,000 additional managers in France and to the 1,600 Group Senior Leaders Group in the next 2 years.
| FISCAL 2023 | FISCAL 2022 | CHANGE | |
|---|---|---|---|
| % of Group revenues of countries having a system to ensure that employees with food service responsibilities are trained in compliance with local laws and regulations and Global Food Safety and Hygiene Policy | % of Group revenues of countries having a system to ensure that employees with food service responsibilities are trained in compliance with local laws and regulations and Global Food Safety and Hygiene Policy FISCAL 2023 97.2% |
% of Group revenues of countries having a system to ensure that employees with food service responsibilities are trained in compliance with local laws and regulations and Global Food Safety and Hygiene Policy FISCAL 2022 96.9% |
% of Group revenues of countries having a system to ensure that employees with food service responsibilities are trained in compliance with local laws and regulations and Global Food Safety and Hygiene Policy CHANGE +0.3 pt |
| % of our consumers offered healthy lifestyle choices | % of our consumers offered healthy lifestyle choices FISCAL 2023 89.0% |
% of our consumers offered healthy lifestyle choices FISCAL 2022 89.3% |
% of our consumers offered healthy lifestyle choices CHANGE -0.3 pt |
| % of Group revenues of countries having one or more ISO 9001 certification | % of Group revenues of countries having one or more ISO 9001 certification FISCAL 2023 96.9% |
% of Group revenues of countries having one or more ISO 9001 certification FISCAL 2022 96.9% |
% of Group revenues of countries having one or more ISO 9001 certification CHANGE 0.0 pt |
| % of Group revenues of countries having either ISO 9001 or ISO 22000 certification for food safety | % of Group revenues of countries having either ISO 9001 or ISO 22000 certification for food safety FISCAL 2023 96.6% |
% of Group revenues of countries having either ISO 9001 or ISO 22000 certification for food safety FISCAL 2022 96.6% |
% of Group revenues of countries having either ISO 9001 or ISO 22000 certification for food safety CHANGE 0.0 pt |
| % of Group revenues of countries providing Health and Wellness Services including physical wellness services | % of Group revenues of countries providing Health and Wellness Services including physical wellness services FISCAL 2023 86.9% |
% of Group revenues of countries providing Health and Wellness Services including physical wellness services FISCAL 2022 85.1% |
% of Group revenues of countries providing Health and Wellness Services including physical wellness services CHANGE +1.8 pt |
| Number of registered dietitians employed by Sodexo | Number of registered dietitians employed by Sodexo FISCAL 2023 6,187 |
Number of registered dietitians employed by Sodexo FISCAL 2022 5,594 |
Number of registered dietitians employed by Sodexo CHANGE +10.6% |
The percentage of our consumers offered healthy lifestyle choices was collected at Sodexo client sites through SEA (Site Engagement Assessment) system. Developed with a strong focus on CSR, this innovative tool plays a crucial role in our sustainability commitment. By delivering real-time scores and best-practice recommendations, SEA provides our site managers with valuable insights into their sustainability performance. It enables them to identify areas for improvement and implement recommended actions, ultimately working towards improving their sustainability actions, by partnering with clients. As a result, SEA not only measures the impact on our client sites but also plays a pivotal role in driving continuous improvement in environmental and societal performance across all sites, aligning with both Sodexo and Client’s sustainability roadmap. In Fiscal 2023, more than 6,600 sites participated in SEA which will continue to be rolled out to cover all relevant sites by 2025.
