Strategy & performance
Key growth enablersKey growth enablers
To support the implementation of its strategy and the transformation of its activities, Sodexo is continuing its investments by focusing on three key growth enablers.
TECH & DATA
A major driver of growth, Sodexo’s investments are designed to improve the quality of IT infrastructures, digital & data to create a solid and secure foundation.
The aim is twofold: firstly, to constantly optimize business processes and applications, and secondly, to strengthen the direct relationship with consumers,
By 2025, Sodexo aims to have 5 million active consumers on its digital ecosystems.
COMMERCIAL EXCELLENCE
Commercial excellence is driven by Sodexo’s deep commitment to retaining clients thanks to a best- in-class selling machine. To do so, Sodexo has been reinforcing implementation of its rigorous client retention program Clients for Life to continuously improve client retention.
This disciplined approach is based on strengthening contract monitoring mechanisms fueled by a long-term view of the client lifecycle and solid incentive plans for the Sodexo teams.
Commercial excellence is supported by an end-to-end sales process with a strong tech stack in which the Group is continuing to invest. Sodexo is also stepping up its targeting with better-quality contracts, and opportunities in particular first-time outsourcing.
SUPPLY CHAIN POWER
Against a backdrop of global pressure on supply chains and inflation, Sodexo is pursuing its efforts and investments in supply chain management, through a balanced approach, with strong commitments in terms of compliance and the development of local, inclusive and responsible supplies.
Sodexo aims to buy 2 billion euros a year from SMEs by 2025, by promoting collaboration to co- construct strong and innovative offers.
Sodexo also continues to develop its Group Purchasing Organization – Entegra Procurement Services® – in the United States and Europe, as both a profit center and a means of increasing its purchasing power, with the target of doubling its 2021 revenues by 2025.
For over 25 years, Entegra has helped players in the hospitality (hotels, restaurants, leisure), healthcare and medical and social care sectors with their procurement and operational needs. Thanks to its network of suppliers and distributors, its purchasing power of more than 38 billion euros, and its expertise in performance management, Entegra is able to offer procurement, advisory and performance management solutions that allow these companies to achieve long-term savings.
Serving clients in 12 countries across North America and Europe, Entegra has grown significantly in recent years through both organic growth and recent acquisitions, which include CHR HA and Ami 2 in France, Procent in the Netherlands and Beacon in the UK.
In Fiscal 2024, Entegra has won the contract for Choice Hotels in the U.S. and Crown Commercial Services in the UK, amongst others, and is also launching an all-new Entegra PurchasingIQ digital platform.