| FISCAL 2024 | FISCAL 2023 | CHANGE | |
|---|---|---|---|
| Employees | Employees FISCAL 2024175,385 |
Employees FISCAL 2023164,019 |
Employees CHANGE+11,366 |
| Managers | Managers FISCAL 20249,633 |
Managers FISCAL 20239,776 |
Managers CHANGE-143 |
| TOTAL | TOTALFISCAL 2024185,018 | TOTALFISCAL 2023173,795 | TOTALCHANGE+11,223 |
Hiring across the Group rose by +11,223 employees from the previous year, primarily driven by countries seeing strong growth.
| FISCAL 2024 | FISCAL 2023 | CHANGE | |
|---|---|---|---|
| Resignations (less than 3 months) | Resignations (less than 3 months) FISCAL 202432,766 |
Resignations (less than 3 months) FISCAL 202335,512 |
Resignations (less than 3 months) CHANGE-2,746 |
| Resignations (after 3 months) ☑ | Resignations (after 3 months) ☑ FISCAL 202478,399 |
Resignations (after 3 months) ☑ FISCAL 202383,168 |
Resignations (after 3 months) ☑ CHANGE-4,769 |
| TOTAL RESIGNATIONS | TOTAL RESIGNATIONSFISCAL 2024111,165 | TOTAL RESIGNATIONSFISCAL 2023118,680 | TOTAL RESIGNATIONSCHANGE-7,515 |
| Decrease in staff | Decrease in staff FISCAL 202457,735 |
Decrease in staff FISCAL 202355 475 |
Decrease in staff CHANGE+2,260 |
| Retirement and other reasons | Retirement and other reasons FISCAL 20244,642 |
Retirement and other reasons FISCAL 20234,696 |
Retirement and other reasons CHANGE-54 |
| TOTAL NUMBER OF DEPARTURES | TOTAL NUMBER OF DEPARTURESFISCAL 2024173,542 | TOTAL NUMBER OF DEPARTURESFISCAL 2023178,851 | TOTAL NUMBER OF DEPARTURESCHANGE-5,309 |
The total number of departures decreased from the previous year because of a sharp decline in resignations, which fell by -7,515 as a result of initiatives deployed to improve employee retention.
The workforce reductions have come mainly from India, where the base workforce of active employees has been reduced.
| JUNE 2023 | JUNE 2021 | CHANGE | |
|---|---|---|---|
| Number of respondents(1) | Number of respondents (1)JUNE 2023238,721 |
Number of respondents (1)JUNE 2021207,770 |
Number of respondents (1)CHANGE+14.9% |
| Response rate(2) | Response rate (2)JUNE 202372.9% |
Response rate (2)JUNE 202162.6% |
Response rate (2)CHANGE+10.3 pts |
| Employee engagement rate(3) | Employee engagement rate (3)JUNE 202382.5% |
Employee engagement rate (3)JUNE 202178.3% |
Employee engagement rate (3)CHANGE+4.2 pts |
| Employee Net Promoter Score(4) | Employee Net Promoter Score (4)JUNE 202336.4 |
Employee Net Promoter Score (4)JUNE 202130.9 |
Employee Net Promoter Score (4)CHANGE+5.50 |
| % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace | % of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace JUNE 202386.0% |
% of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace JUNE 202183.4% |
% of employees believing that Sodexo values diversity, such as age, gender, culture and origin, religion, sexual orientation and providing opportunities for individuals with disabilities, in the workplace CHANGE+2.6 pts |
| % of employees considering Sodexo to be a socially and environmentally responsible company | % of employees considering Sodexo to be a socially and environmentally responsible company JUNE 202383.1% |
% of employees considering Sodexo to be a socially and environmentally responsible company JUNE 202180.2% |
% of employees considering Sodexo to be a socially and environmentally responsible company CHANGE+2.9 pts |
(1) Pluxee’s respondents represent 4,576 for 2023 edition and 3,714 for 2021; including them, total Group’s respondents are 243,297 for 2023 and 211,484 for 2021.
(2) The response rate has been adjusted for employees who were not included for specific reasons: activities in order to be sold and site closures, or countries where the Group decided not to prioritize the survey such as Türkiye where the earthquake in February 2023 mobilized the teams, or Chile which was under a general Unions representation renewal. In total, 87% of the Group’s employees were invited to respond to the 2023 edition against 83% in 2021 edition.
(3) Indicator verified to the level of “reasonable” assurance by KPMG in 2023.
(4) Employee Net Promoter Score measures whether employees would recommend Sodexo as a place to work. Calculated by subtracting the share of Detractors from share of Promoters. Results go from -100 to +100.
The engagement rate is a key performance indicator at Sodexo, which is seeking to become one of the companies worldwide that is most valued by its employees.
Every two years, the Group conducts an employee engagement survey, called Voice, in all the countries where Sodexo operates.
The results from Voice are used to refine roadmaps and define detailed action plans at both global and local levels.
Sodexo’s tenth engagement survey, conducted in 2023, tallied a record 238,721 participants, representing a response rate of 72.9% (+10.3 points compared to the 2021 survey).
The employee engagement rate was 82.5%, a +4.2 points increase vs 2021. In addition, the Employee Net Promoter Score (eNPS) rose to 36.4 (+5.5 points versus 2021).
The next engagement survey will be conducted in 2025.
