Universal Registration Document - Fiscal 2024

Introduction

Paying special attention to our disabled employees
  FISCAL 2024 FISCAL 2023
Number of disabled employees

Number of disabled employees

FISCAL 2024

10,732

Number of disabled employees

FISCAL 2023

9,646

Throughout the world, Sodexo is committed to offering an inclusive environment. Sodexo is a member of The Valuable 500 and has a long-standing partnership with the International Labour Organization through its Business and Disabilities network, which seeks to raise awareness on disabilities among companies and promote the inclusion of new employees with disabilities.

Multiple initiatives are being deployed to integrate employees with disabilities into the workplace.

In 2024, the number of employees with disabilities rose by +1,086, to a total of 10,732 employees, representing 2.5% of the global workforce.

Workforce by age and average years of service
  FISCAL 2024 FISCAL 2023
  EMPLOYEES MANAGERS EMPLOYEES MANAGERS
Under 30 years 26.6% 9.2% 26.0% 8.9%
30-40 years 23.0% 29.2% 23.1% 28.9%
40-50 years 21.8% 29.9% 22.0% 29.8%
50-60 years 19.4% 23.3% 19.8% 23.9%
Over 60 years 9.2% 8.6% 9.1% 8.5%
TOTAL 100% 100% 100% 100%
(in number of years)  FISCAL 2024 FISCAL 2023
Managers

Managers

FISCAL 2024

8.6

Managers

FISCAL 2023

8,9

Employees*

Employees*

FISCAL 2024

4.5

Employees*

FISCAL 2023

4.4

AVERAGE YEARS OF SERVICE AVERAGE YEARS OF SERVICEFISCAL 20245.0 AVERAGE YEARS OF SERVICEFISCAL 20234.9
* The seniority of employees for 2023 has been revised to harmonize the calculation methodology for both fiscal years.

The percentage of employees under the age of 30 increased for the second consecutive year, notably as a result of newly introduced recruitment programs targeting recent graduates.

At the same time, the percentage of employees over the age of 50 has remained high, reflecting the importance that Sodexo gives to employability among older employees.

Average years of service increased slightly in 2024, in correlation with improved employee retention.

2.2.3 Fostering a culture of environmental responsibility within our workforce and workspaces

Employee development
  FISCAL 2024 FISCAL 2023 CHANGE
Total number of training hours ☑ *

Total number of training hours ☑ *

FISCAL 2024

4,985,776

Total number of training hours ☑ *

FISCAL 2023

4,755,362

Total number of training hours ☑ *

CHANGE

+4.8%

Average number of hours of training per employee

Average number of hours of training per employee

FISCAL 2024

11.8

Average number of hours of training per employee

FISCAL 2023

11.2

Average number of hours of training per employee

CHANGE

+5.4%

% of Group revenues of countries employing environmental experts

% of Group revenues of countries employing environmental experts

FISCAL 2024

99.9%

% of Group revenues of countries employing environmental experts

FISCAL 2023

99.7%

% of Group revenues of countries employing environmental experts

CHANGE

+0.2 pt

% of on-site management trained on sustainable practices

% of on-site management trained on sustainable practices

FISCAL 2024

52.5%

% of on-site management trained on sustainable practices

FISCAL 2023

16.7%

% of on-site management trained on sustainable practices

CHANGE

+35.8 pts

% of senior leaders trained on sustainable practices

% of senior leaders trained on sustainable practices

FISCAL 2024

68.3%

% of senior leaders trained on sustainable practices

FISCAL 2023

36.9%

% of senior leaders trained on sustainable practices

CHANGE

+31.4 pts

% of on-site management & senior leaders trained on sustainable practices

% of on-site management & senior leaders trained on sustainable practices

FISCAL 2024

53.2%

% of on-site management & senior leaders trained on sustainable practices

FISCAL 2023

17.4%

% of on-site management & senior leaders trained on sustainable practices

CHANGE

+35.8 pts

* The number of training hours excludes Germany due to constraints imposed by trade unions.

The Spirit of Progress is one of Sodexo’s three core values. Consequently, training has always been at the heart of Sodexo’s strategy, in which business development and employee development are closely intertwined. Sodexo Academy, founded in 2022, gives all employees, from on-site employees and managers to top executives, access to solid training programs tailored to both individual needs and those of the company.

In 2024, the average number of hours of training per employee increased significantly, +5.4% from 2023, benefitting from numerous initiatives launched worldwide. They include:

  • the worldwide deployment of the Zero Harm Mindset training, which more than 17,000 employees have attended to date;
  • the continuation of sustainable practices training programs: more than 27,000 employees have been trained since September 2023;
  • the deployment of the Sustainable Culinary Masterclass, meant to raise awareness of both functional and operational teams on sustainable culinary practices;
  • the introduction of the Operations Academy, intended for the on-site employees who make up more than 95% of the Group’s workforce and designed to provide them with key skills for delivering quality services to clients and consumers;
  • the continuation of the Empathetic and Collaborative Leadership program in support of the team spirit value; the program provides individual and collective support for all Senior Leaders around the world and is yielding results, specifically in terms of reducing absenteeism and enhancing engagement among the groups that have attended the program;
  • an accelerated rollout of hospitality training in support of Service Spirit: 410 master trainers have been trained and 4,572 employees have attended training on the basics of hospitality;
  • the HR Academy, established in November 2023, which focuses on the HR community (2,500 people), providing new onboarding programs, business skills training and cross-mentoring;
  • the continued deployment of the She Leads training program, which has been used to train and mentor 800 women since it started a decade ago. In 2024, 86 women were awarded the She Leads label;
  • lastly, the introduction during the Olympic and Paralympic Games of Open Badges, to reward employees who have mobilized their hospitality skills or demonstrated the ability to work on a major international event or on inclusive management. A total of 565 Open Badges were awarded to 364 employees.