Universal Registration Document Fiscal 2025

2.2.3 Social Information

2.2.3 Social information

2.2.3.1 Own workforce (S1)
Impacts, Risks and Opportunities (IROs)
IRO type & horizon IRO Name Value chain Sodexo's answer to these matters
S1 Own workforce
Diversity, Equity and Inclusion

Negative impact Medium-term

IRO Name

Increased financial inequality due to unfair pay differentials within the Group.

Own operations

Sodexo's answer to these matters

Sodexo mitigates risks of financial inequality by monitoring pay practices, ensuring equal pay for equal work, and addressing unjustified gaps. To maintain our employer brand and foster belonging, we embed inclusion and no-discrimination rules into recruitment, training, leadership development, and employee engagement. Reputational and legal risks are addressed through a zero-tolerance policy on discrimination and harassment, supported by clear governance, mandatory training, and confidential reporting mechanisms. By promoting fairness and respect, Sodexo protects its people and strengthens stakeholder trust.

Risk Medium-term

IRO Name

Decline in the attractiveness of the employer brand and employees' sense of belonging due to discrimination or harassment within the Group.

Own operations

Risk Medium-term

IRO Name

Reputational and legal risk due to acts of discrimination and/or harassment.

Own operations
Talent attraction, retention and development

Positive impact Medium-term

IRO Name

Career development opportunities through skills development within the Group, improving employability in the food and FM service jobs.

Own operations

Sodexo's answer to these matters

Sodexo strengthens employability by offering training, internal mobility, and career development opportunities. To mitigate operational risks linked to high turnover, we focus on employee engagement, competitive compensation, and retention programs. By fostering careers and long-term growth, Sodexo enhances workforce stability, reduces costs, and sustains business performance.

RiskMedium-term

IRO Name

Operational risk linked to high turnover and associated costs (recruitment, training, severance pay or bonuses, etc.).

Own operations
Adequate wage

OpportunityMedium-term

IRO Name

Opportunity to reduce turnover costs and strengthen business performance by ensuring adequate wages for all employees, which boosts retention, engagement, and service quality.

Own operations

Sodexo's answer to these matters

Sodexo enhances workforce stability and reduces turnover by ensuring compliance with local wage regulations and collective bargaining agreements, with processes in place to address any deviations promptly.

Negative impactMedium-term

IRO Name

Financial insecurity for employees not being paid an adequate wage, leading to inability to fulfil basic needs for them and their families.

Own operations
Occupational health & safety

Negative impactShort-term

IRO Name

Risk to physical and psychosocial integrity of Sodexo's workers due to work related hazards (handling sharp objects, carry heavy loads, etc.).

Own operations

Sodexo's answer to these matters

To protect employees’ physical and psychosocial integrity and mitigate risks of client contracts loss, Sodexo addresses work-related hazards through rigorous prevention measures, training, and monitoring at all levels of the organization. Sodexo has included in its compensation policy safety-related indicators for all managers. To reduce exposure to insecurity linked to geopolitical events or site-related risks, we implement robust security protocols and crisis management plans. Reputational, legal, and operational risks are further managed through a comprehensive health and safety management system, supported by clear accountability, regular audits, and incident response mechanisms.

RiskMedium-term

IRO Name

Loss of client contracts, leading to revenue decrease, due to a high accident rate in operations.

Own operations

RiskMedium-term

IRO Name

Reduced attractiveness of the Group due to insecurity at Sodexo sites (geopolitical risks, political tensions, arrests, acts of terrorism, epidemics, protests, armed conflicts).

Own operations

RiskMedium-term

IRO Name

Reputational, legal and operational risks due to severe health and safety incidents at the workplace or improper health and safety management system.

Own operations
Human rights and fundamental rights at work

Negative impactMedium-term

IRO Name

Infringement of work related rights and well-being of workers (including economic loss) due to improper or faltering social dialogue.

Own operations

Sodexo's answer to these matters

Sodexo safeguards workers’ rights and well-being through structured social dialogue, fair labor practices, adherence to local regulations and Speak Up grievance mechanism. Measures are in place to prevent forced labor, child labor, and exploitation of vulnerable workers, including seasonal, temporary, and migrant staff. Recruitment practices are carefully monitored to ensure ethical standards, particularly when engaging with external agencies. These efforts mitigate reputational, legal, and operational risks associated with non-compliance or human rights violations in our operations and supply chain, protecting stakeholder trust and maintaining the integrity of our brand.

Negative impactMedium-term

IRO Name

Infringement of workers fundamental freedoms in case of forced labor or child labor practices.

Own operations

Negative impactMedium-term

IRO Name

Involvement in human rights abuses when employing vulnerable workers such as seasonal staff, temporary contract workers, or migrants.

Own operations

RiskMedium-term

IRO Name

Reputational and legal risk due to non-compliance with local regulation in relation with labor rights or to non-ethical recruitment.

Own operations