Focus on Sodexo’s “Speak Up” Ethics Line
Available in over 30 languages, online or by phone in each country, the grievance mechanism enables (subject to local legislation) all Sodexo employees and partners (in particular suppliers, clients and consumers) to report anything that they suspect to be unethical, particularly harassment, theft, fraud, corruption, conflicts of interest, environmental damages, document forgery or insider trading. In alignment with local laws and regulations, this system is hosted by a third-party company. In addition, a case management procedure and a responsible investigation procedure have been communicated to all case managers, including through online training sessions. More than 98% of case managers have completed the online training. In addition to e-learning modules, more than 80 Speak Up case managers have been trained through a full day of live training led by two external experts, in order to learn about and practice techniques for conducting an investigation.
4 689 received cases via Speak Up Ethics Line
81%of employees feel comfortable to report unethical conduct
1.1case by 100 employees
83 %confirmed cases reported via Speak Up resulted in a corrective action and/or sanction
BREAKDOWN OF SPEAK UP CASES BY SOURCE
Breakdown of Speak Up reports by reporter:
Employees: 89% of reports come from employees.
Former employees: 5% of reports.
Suppliers: 1% of reports.
Clients/consumers: 3% of reports.
Other: 2% of reports.
BREAKDOWN OF SPEAK UP CASES BY CATEGORY
Breakdown of Speak Up reports by category:
Respect at work, diversity, and equal opportunity: 72% of reports.
Ethical integrity, privacy, and legal guidance: 3% of reports.
Employment management concerns: 15% of reports.
Misuse of resources and funding: 5% of reports.
Health, safety, and physical protection at work: 2% of reports.
BREAKDOWN OF SPEAK UP CASES BY RESOLUTION
Outcome of Speak Up reports:
Confirmed/partially confirmed: 38% of reports after investigation.
Not confirmed: 38% of reports.
Undetermined: 4% of reports to date.
Other: 19% of reports categorized as “Other”.
METRICS [S1-17]
| FISCAL 2025 | |
|---|---|
| Number of incidents of discrimination, including harassment | Number of incidents of discrimination, including harassment FISCAL 2025 2 437 |
| Number of complaints filed through channels for own workers to raise concerns | Number of complaints filed through channels for own workers to raise concerns FISCAL 2025 4 689 |
| Number of complaints filed to National Contact Points for OECD Multinational Enterprises | Number of complaints filed to National Contact Points for OECD Multinational Enterprises FISCAL 2025 0 |
| Number of severe human rights incidents connected to the workforce | Number of severe human rights incidents connected to the workforce FISCAL 2025 0 |
| Number of cases of non-respect of the UN, ILO or OECD Guidelines | Number of cases of non-respect of the UN, ILO or OECD Guidelines FISCAL 2025 0 |
| (in million euros) | FISCAL 2025 |
|---|---|
| Amount of fines, penalties, and compensation for incidents of discrimination and complaints | Amount of fines, penalties, and compensation for incidents of discrimination and complaints FISCAL 2025 0 |
| Amount of fines, penalties and compensation for damages related to severe human rights incidents | Amount of fines, penalties and compensation for damages related to severe human rights incidents FISCAL 2025 0 |