2.2.3.4 Consumers and end-users (S4)
Impacts, Risks and Opportunities (IROs)
Positive impact
Negative impact
Opportunity
Risk
Upstream value chain| IRO | IRO Name | Value chain | Sodexo's answer to these matters |
|---|---|---|---|
| S4 Consumers and end-users | |||
| Consumer Data Privacy and protection | |||
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IRO Name Reputational and legal risks associated with exposing confidential data. |
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Sodexo's answer to these matters Sodexo protects confidential consumer data through strict global policies, advanced security measures, and compliance programs to prevent reputational and legal risks, particularly in sensitive sectors such as hospitals or justice services. |
| Consumer experience | |||
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IRO Name Simplifying daily lives of consumers or end-users by efficiently delivering food and FM services directly to various locations such as workplaces, events, hospitals, etc. |
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Sodexo's answer to these matters Sodexo enhances the consumer experience by efficiently delivering food and FM services to workplaces, events, hospitals, and other sites, while managing reputational and operational risks from potential dissatisfaction or additional costs. |
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IRO Name Reputational & operational risk due to additional costs in case of unsatisfied consumers or end-users. |
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| Food services safety & quality | |||
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IRO Name Adverse health effects on consumers due to food safety risks (e.g. temperature control abuse, biological, physical, chemical, allergen contamination). |
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Sodexo's answer to these matters Sodexo protects consumers from food safety risks through strict adherence to global food safety standards, continuous staff training, regular audits, and real-time monitoring across all sites. Nutritional quality is prioritized, especially in sensitive contexts like schools, or hospitals, by offering balanced menus, special dietary accommodations, and guidance aligned with public health recommendations. These measures reduce the likelihood of health incidents, and reinforce trust with clients, consumers, and stakeholders. |
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IRO Name Adverse health effects on consumers from products with poor nutritional quality particularly when catering for people at risk (hospital patients, students, etc.). |
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IRO Name Reputational and legal risk arising from a food safety breach likely to affect human health. |
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| Responsible marketing | |||
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IRO Name New market opportunities and access to a wider consumer base induced by a diversified portfolio and the launch of innovative products. |
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Sodexo's answer to these matters Sodexo leverages the full potential of the market by expanding its consumer base through a diversified portfolio and innovative products. |
| Services safety & quality | |||
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IRO Name Exposure of consumers to high security risks in different countries or regions where Sodexo operates (geopolitical risks, political tensions, arrests, acts of terrorism, epidemics, protests, armed conflicts). |
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Sodexo's answer to these matters Sodexo protects consumers across all geographies by implementing comprehensive safety and security measures tailored to local risks and adapted to our services. Operational protocols cover hazard prevention in FM services, such as fall protection, electrical safety and infection prevention. Sodexo trains staff in safety procedures, regularly conducts risk assessments, and implements crisis management plans. |
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IRO Name Adverse health effects on consumers due to FM services safety risks (falls, electrocution, etc.) impacting the well-being of consumers. |
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IRO Name Reputational and legal risk in case of failure to implement security measures in high-risk locations (events like the Olympic Games). |
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