Universal Registration Document Fiscal 2025

2 Sustainability at Sodexo

Responsible marketing [S4-1, S4-2, S4-3, S4-4]
POLICIES AND STRATEGY

Sodexo recognizes that marketing practices have a direct influence on consumer choices, trust, and health outcomes. Our responsible marketing approach is guided by our Global Marketing practices, which apply across all regions and activities. As a service provider we commit to:

  • provide transparent, accurate, and evidence-based information to consumers.
  • avoid misleading claims, exaggerations, or greenwashing practices.
  • prioritize consumer health by promoting balanced, nutritious, and sustainable meal options.
  • ensure specific protections for vulnerable populations, such as children, students, and hospital patients.
ACTIONS
  • nutrition information & labelling: menus increasingly integrate nutritional details, allergen information, and in some geographies carbon footprint labelling (e.g., Sodexo UK & Ireland partnership with Eaternity).
  • consumer engagement: campaigns such as DefaultVeg in the U.S. or low-carbon recipes initiatives in Europe encourage healthier, lower-impact choices without compromising taste.
  • innovation: development of new menu lines prioritizing plant-based proteins, local sourcing, and reduced food waste, addressing both health and sustainability concerns.
  • training: marketing and sales teams are trained on responsible communication practices, ensuring consistency between claims and Sodexo’s commitments.
GOVERNANCE

The Group marketing function defines the global framework, monitored through regional and country-level compliance processes. Oversight is shared with the sustainability and nutrition experts who validate claims and ensure alignment with Sodexo’s Better Tomorrow 2025 and 2028 objectives. Leadership accountability is embedded, with all campaigns requiring validation processes to check compliance with responsible marketing guidelines.

COMMITMENTS AND TARGETS

As part of the Better Tomorrow 2025 Sustainability Roadmap, we commit to:

  • provide and encourage consumers to access healthy lifestyle choices.
  • ensure that 100% of consumers are offered healthy lifestyle options every day.

These targets are monitored through Group KPIs, including the share of plant-based and low-carbon meals, % of menus with nutritional transparency, and the reach of consumer engagement initiatives.

IMPACT ACROSS THE VALUE CHAIN
  • clients benefit from transparent and evidence-based marketing practices, reinforcing trust and long-term partnerships.
  • consumers are empowered with clear information to make healthier, more sustainable choices, adapted to local cultures and expectations.
  • suppliers and partners are included in campaigns highlighting sustainable sourcing or low-carbon innovations, reinforcing shared commitments across the value chain.
Services safety & quality [S4-1, S4-3, S4-4]

The safety of Sodexo’s FM services is addressed through the same mechanisms and governance described under ESRS S1 (health & safety for employees). Policies, training, risk assessments, and incident management processes apply equally to services delivered to clients and consumers, ensuring consistent standards of quality and safety across operations.

SECURITY RISKS FOR CONSUMERS

In certain geographies, consumers may be exposed to heightened security risks linked to geopolitical instability, terrorism, epidemics, or civil unrest. Sodexo recognizes the critical importance of protecting clients and consumers in these contexts.

A dedicated internal security taskforce operates at Group level to monitor risks, coordinate crisis preparedness, and support local teams with guidance and resources. Due to the sensitive and confidential nature of security protocols, detailed measures cannot be disclosed publicly. However, the taskforce ensures that risk anticipation, rapid response, and business continuity remain integral to Sodexo’s ability to safeguard its consumers worldwide.