Interests and views of stakeholders [SBM-2]
Sodexo operates within a wide and complex value chain, bringing together multiple stakeholders whose collaboration is essential to address our impacts, risks and opportunities, and to deliver meaningful contributions to society and the planet. To act effectively, we rely on a broad ecosystem, employees, clients, consumers, suppliers, regulators, investors, and civil society, working together in alignment with shared goals.
Stakeholder engagement is a core element of Sodexo’s due diligence and materiality processes. It allows to:
- identify and assess actual and potential impacts across our value chain,
- integrate stakeholder expectations into our strategy and business model, and
- ensure that our commitments generate tangible value and long-term trust.
Engagement with stakeholders is conducted through structured processes such as surveys, consultations, social dialogue mechanisms, audits, and ongoing partnerships. Employee representatives were consulted twice during the double materiality assessment, at the design stage and at the validation stage, ensuring their perspectives shaped both the process and outcomes.
The results of the engagement are consolidated at Group level and presented to the Sodexo Leadership Team and the Board of Directors, including the Sustainability Committee. This ensures that the administrative and supervisory bodies are informed of stakeholder interests and views, and can take them into account when validating strategy, sustainability priorities, and the CSRD implementation roadmap.
The diagram below illustrates the key stakeholder groups and summarizes their main expectations as identified through these processes:
The diagram below shows the main stakeholders and summarizes their key expectations, as identified through these processes:
- Employees: Offer jobs and training that support career development and internal promotion, while providing a meaningful employee experience.
- Governments & Regulators: Engage and cooperate with public authorities transparently and in line with the Group’s Public Affairs policy, to shed light on the specificities of service companies and help shape effective, fair regulation.
- Investors: Inspire confidence among institutional and individual shareholders through Bellon SA’s shareholding in Sodexo—ensuring financial independence and stability—and through transparent, regular communication on the Group’s financial and sustainability performance.
- Clients: Provide high-quality, innovative services tailored to our clients’ and consumers’ needs, enhancing on-site attractiveness and experience as well as our clients’ operational efficiency and performance.
- Consumers: Guide food choices toward more balanced, healthy, and sustainable options by sharing educational, accurate, and accessible information.
- Suppliers: Build mutually beneficial relationships. Meet stringent standards for quality, working conditions, business integrity, and environmental stewardship.
- Institutions & NGOs: Strengthen the NGO ecosystem to support initiatives that respect people and workers and combat climate change, food waste, hunger, and food insecurity worldwide.